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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Waldorf 12-Light Chandelier 3.8 5 5 5
Stunning in Entry Stairs I have a 2 story entry to my home and wanted to update the chandelier over the landing of my stairs. There is an ebony black grand piano in the formal living room adjacent to the stairs. This chandelier is spectacular and completely updated the space. It looks beautiful with the piano and is the perfect size for the 2 story staircase. I found it to be well made and priced. I have received many compliments (including my interior designer friends) and am completely satisfied with the purchase. I had my painter come hang it for me, it was not difficult, just needed a very high ladder. He put it together and hung it up in about 1 hour. July 27, 2014
The product is poorly made for the price We were very disappointed in the quality of this chandelier. First of all it came disassembled and was difficult to put together. Once it was assembled it really never was able to be properly straightened out without the arms snapping off. For the price of this item we felt it should have come assembled. We would not recommend this chandelier. June 5, 2013
Beautifies my Entry I must admit when I first opened the box I didn't like it. It looked more brown than I thought and the arms looked thin. I was nervous. We put it up and IT COULDN'T BE MORE PERFECT. It's a great price for such a large chandelier with drop "crystals" which are made from glass, but who knows the difference? I believe there are 56 crystals and if they were real, the crystals alone would be 700-1000. In the box, not so great, but hung with Ballard Silk Shades, so beautiful. The shape is so unique and our entry has a romantic-modern look now. The proportions are very nice and I stare at it as I go upstairs and it makes me smile. My Dad put it up, he is a contractor. You might need a professional to hang it. June 26, 2012
Looks great but not made well. I am very disappointed in this product. For this price I was expecting not only a beautiful chandelier but a strong product that will last a very long time. Unfortunately, when putting it together we noticed that the material is flimsy and bent very easily. When we hung it, we noticed that some of the arms are slightly bent and different heights. April 5, 2012
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Product:LC325-Waldorf 12-Light Chandelier
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