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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.3 out of 5 by 10 reviewers.
Rated 5 out of 5 by Soft Rug Despite reviews of the rug coming apart, I chose to go ahead and buy it. I did buy the grey instead of the spa because I didn't want a green color (which is what reviewers said the spa color turned out to be) and it looks great on my kitchen floor. It's so soft!! I bought a rug pad to keep the rug from sliding and, so far, the rug has not come apart. It's in my kitchen, too, so it gets a lot of traffic. I've had the rug for 3 weeks. I am glad with my purchase, especially at the discounted price! January 31, 2016
Rated 2 out of 5 by Great looking but poor quality I purchased this rug for my kitchen. When it arrived I loved the look and feel. But true to many of the reviews I had read (and ignored) the tassels on the end untied, the rug was misshapen and the knit seemed to pull and stretch. All of this after about 3 months. I would not recommend this rug for outdoor use or high traffic areas. Perhaps in a bedroom with little foot traffic it would work. January 20, 2016
Rated 1 out of 5 by First Ballard disappointment I love the feel, color and pattern in this rug but I am so very unhappy with it. After it was down one day, it had two very noticeable snags and it NEVER lays flat. After several weeks, it has many more snags. We are a family of two over fifties, so it doesn't get a lot of wear and tear. What a mess. June 11, 2015
Rated 5 out of 5 by Love the look & feel Just got & love the look & feel. Can't say yet about the wear, but really like so far! April 10, 2015
  • 2016-05-26 T07:51:09.155-05:00
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Product:RW245-Wainscott Indoor/Outdoor Rug
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