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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Wainscott Indoor/Outdoor Rug 3.6 5 7 7
Love the look & feel Just got & love the look & feel. Can't say yet about the wear, but really like so far! April 10, 2015
Not Outdoor or High Traffic Rug When you label something as indoor/outdoor, it would seem to mean that it could stand up to some wear and tear. Unfortunately, this rug has not stayed flat on the ground since we bought it. It bubbles up and shifts slightly whenever anyone walks on it. It also has snags all over it in only three short months. We have it in a fairly high traffic area in the entry way of our back door and it has not performed well for us at all. April 6, 2015
poorly made I was so excited when someone purchased this rug off my wedding registry. It's beautiful and soft under our feet in the bedroom of our weekend house. Immediately after laying it down I noticed that many of the knots linking the yarns are showing on top of the rug and there were already some visible pulls. I tried to push through the knots and spread out the pulls. I thought I could live with it, but after only using it a little (it's not a high traffic area and we've only been out to the house a handful of times this fall/winter) I'm noticing more and more imperfections. Ballard is sending me a return kit, and my husband loves the rug and wants me to exchange it for the same thing, thinking we just got a defective one, but I'm hesitant that the new one will be of the same poor quality. I'm torn ... January 29, 2015
I love this rug I have this rug in my mud room and it's perfect. I love the color. I also have three others in another design and color in my kitchen. They are perfect there as well. I highly recommend these attractive, easy-to-care-for area rugs. Super easy to clean as well. June 8, 2014
  • 2015-05-04T08:47:36.788-05:00
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Product:RW245-Wainscott Indoor/Outdoor Rug
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