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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Vintage Wall Pocket 3.7 5 11 11
Looks great. Not rustic looking as it looks from the images on the website but still looks good. Very happy with the product overall. Just a little disappointed that it didn't have the aged zinc finish. It has a very clean slick dark finish but seems to go with the colour of our cupboard doors so fits in nicely. Arrived in perfect condition to New Zealand. Very happy with the service and product. April 28, 2014
great for the bath! I bought this wall pocket to put in our master bath - in an attempt to keep magazines and papers off the floor. It looks great and does the job. I love it. October 1, 2011
Average Metal was warped so wouldn't lay flat against the wall, which meant that every time I put something in the file pockets, the metal banged against the drywall. Eventually put Velcro all along the backside, which helped, but think for the price you pay the pockets should have been equipped with a better hanging system. October 10, 2013
Classic style, good quality A great way to remove clutter from desk surface - easily mount-able and cool vintage look. March 6, 2014
Mixed feelings This wall pocket is well-constructed, and will definitely serve the purpose for which it was purchased, but I am disappointed with the color and finish of the product. In my opinion, it does not look like the photo. It's not that the color and finish are bad, it's just not what I wanted. I wanted a wall pocket that looks like the photo shown. I'm not returning the item. I'll live with it. February 22, 2014
Office job holders The craftsmanship and color was awesome , the two mounting eye holes on the back are cut to high toward the top almost all wall anchors on the market will be seen about 1/8 outside after hanging. If the eye slot was a little shorter it would be perfect. I was able to retrofit to not see wall anchor otherwise easy install January 12, 2014
Industrial looking, but works well in any setting! My style is rustic, but with new influences & I have upholstered Ballard Design chairs, hemp rug, one of their classic desks that they sell (that they now sell in charcoal) and a old bookshelf that I rubbed black wax on that is very antique looking & the shelf goes well w/ my mix of style. The best part about the organizer is that is hides dust wall, doesn't get dirty & doesn't get damaged during shipping...the last one I got that matched my desk, came damaged. September 15, 2012
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Product:AE358-Vintage Wall Pocket