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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Vintage Typewriter Comfort Mat 3.3 5 6 6
Too many writers & it smells bad Well, I kinda liked it, but my husband is a writer and he said that it reminded him of work - too stressful. I tried to give it to my mom, who has an all black kitchen, but she said that it reminded her of typing "back in the day", which was not pleasant, apparently. Sigh... and I don't want the French menu one because I will want to order food off of it! The main problem with it though, is that it does smell like chemicals, and I eventually couldn't have it in the house. I thought about using it for a doormat, but it's really too expensive for that. I will be returning this item. I wish I could find an attractive kitchen mat... October 12, 2013
Too New, They Need To Get The Kinks Out I wanted to love this mat. I have the French Menu comfort mats in my kitchen and loooove them. So when I saw this NEW comfort mat in the typewriter format, I just had to have it for our office. However, it didn't look good. I had Ballard send me a replacement and although they were quick in mailing out another mat out, the second one looked just as poor as the first. If you zoom in to the picture (which I should have paid closer attention to before I ordered it), you can see by the "tabulator" key and the "*" key, it appears as if the ink ran there. Well, that's exactly how they come. It looks like a major production error as this is the only spot the die/ink appears to run across the mat. It looks terrible and I think it looks worse in person that it even shows in the picture. My menu mats (and I've had 4 over the years) never looked like this. Not sure if it's the same company producing these mats or not. If it is, I hope this is just an production error that will get resolved with time. I will try to purchase this again maybe in 6 months or a year from now when hopefully the problem has been fixed and the initial kinks have been resolved. Until then, this mat is poorly fabricated and does not live up to the Ballard quality. September 5, 2013
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Product:RM066-Vintage Typewriter Comfort Mat
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