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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Vintage Typewriter Comfort Mat 3.3 5 6 6
The mat has green in it I purchased the mat thinking it was black with white/gray details. When it arrived, I didn't expect the green coloring behind the letters and in the lines/bars attached to the keys. I went back to the website and if you zoom in really close, there is a hint of it but it is possible that it doesn't show up as well on my screen. Although the quality of the mat is perfectly fine, the green color will unfortunately not go with my kitchen. I am going to exchange it for another comfort mat that is strictly black and white. Luckily Ballard has others I can choose from. August 21, 2014
Great industrial look! After reading the other product reviews I was a little hesitant to order this mat. I am so glad I decided to see it for myself though! I love it. It's the perfect addition to our mudroom. It has a great industrial look to it and I couldn't be happier with it. The ink is definitely "blurred" in a few areas but I like that it isn't "perfect." It has character and cleans up easily. Perfect for a high traffic area in our busy house. January 9, 2014
Happy With This Purchase! I've had this mat for about 4 months and couldn't be happier. The photo depicts exactly how the mat looks and shows the vintage keys and mechanics including the metal arms underneath. The * key is offset, but it appears to be the actual typewriter design. The mat has worn well and still looks new. It's comfortable underfoot. There was some rubber odor the first week but it eventually went away. The black and gray colors give it just a bit of edge but is still neutral and would look great in most spaces. The longer dimensions and price-point made the Typewriter mat a great purchase for my kitchen. January 4, 2014
What's not to love? I do not understand the negative reviews on this product. If you like the BD comfort mats, you'll like this rug too. If the print/graphic is not for you, then don't order it. If you like the graphic, you'll love the mat. It's that simple. I received the large rug for Christmas. I use it in front of my sink and I absolutely love it. The graphic is exactly what I was looking for given I lean a tad to the contemporary side. My mother ordered herself the French Bistro comfort mat. Both were very similar in feel to the feet, no noticeable lingering odor out of the box, etc. December 26, 2013
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Product:RM066-Vintage Typewriter Comfort Mat