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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Vintage String Lights with Bulbs 4.8 5 27 27
Just what I was looking for:) After searching many sites I found the perfect set of Vintage light strings. I'm glad I came across this site and I am sure glad I bought it. It is heavy duty and durable and looks exactly as pictured. We recently built an 18 x 18 Pavilion and needed some type of illumination and this was the perfect find. We purchased 2 of the LO405 Vintage light strings and it was perfect for our size Pavilion. We bought 2 boxes of the recommended Item # LI077 box of 25 elongated medium base light bulbs too and the whole set up looks so pretty and romantic. Not too bright and not too dim, just perfect. Reminds me of an outside bistro. So far they have held up to the outside elements as well. We had a small cool front blow in with heavy winds and probably around 55degree temperature and they held up great which is a good thing since I would hate to be taking the lights off and on due to weather changes. Where I live the weather is mainly hot and humid and they are still as good as the day I put them up. I highly recommend this set of Vintage string lights and don't forget to order the lights as well as they are not included. I have plenty of replacement bulbs now since I only purchased 2 light extensions and they have 15 sockets each and I purchased 2 boxes of lights with 25 each. To me that's just a plus knowing I do have replacement bulbs when I should need them. I am attaching some pictures but believe me the pictures do not do them justice. They were taken with a cell phone and I wish they were more clear. I have gotten many compliments on them and we are not even finish working on my Pavilion. So glad I found Ballards Designs:) November 21, 2013
Highly recommend These lights are really good quality. If you are looking for delicate string lights these are not for you. The rubber is heavy duty and I was not concerned leaving them out when it rained. The lights give out just the right illumination for our deck without being too bright. My sister saw them at our home and ordered 2 sets for herself. May 17, 2014
Best ever back yard lights These outdoor light strings were SO worth waiting for. They are the same outdoor lights that you see at commercial eateries and outdoor venues. The are built to last and will be enjoyed out at my place for many a spring and summer's eve to come. I have tried lesser expensive strings of lights but they didn't last. These are tough, well made and cast just the right amount of light for evening entertaining outside. I suggest the elongated filament bulbs that are sold separately for slightly more than $1.00 a piece. At first I thought this was outrageous... That the bulbs, at least one set, should be sold WITH each string. After receiving and installing the strings and bulbs (the strings are nice and long and you can connect up to four of strings together - which is more than enough to softly light an entire yard! Seriously!) I am confident enough to relay that these are the best ever and recommend them without reservation. Thanks Ballard! July 14, 2013
Love them Love these lights. Wish I had purchased the little covers for them. They are on my wish list. May 28, 2014
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Product:LO428-Vintage String Lights with Bulbs