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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 3 reviewers.
Rated 4 out of 5 by Although beautiful and easy to assemble, this tree is different than pictured. Although beautiful and easy to assemble, this tree is different than pictured. After much research of Christmas trees, I fell in love with this one because it limbs went to the floor. Needless to say, the limbs end 18 inches from the floor--even after my husband, mother, and interior designer neighbor attempted to acheive the look pictured online. I called and ordered a second one, thinking the new one might more resemble the picture online, but when assembled next to each other, they both fell short. Ballard Designs did work with me and were very understanding. I only wish they would produce exactly as they photographed it. It would have alleviated much commotion. December 30, 2015
Rated 5 out of 5 by Simply Beautiful! My first, pre-lit tree purchase was a success! I did copious research and settled on this one because it's Ballard Design, I liked variation in lights and branches, and the other product review (thank you Dahlia Rose!). I completely concur with the ease of putting it up although it is pretty heavy. Once up, the lights come on and all branches deploy! Finessing the position of the individual branches is easy. It's so pretty that I haven't even put ornaments up! December 20, 2015
Rated 5 out of 5 by I'll sing Christmas carols all day about this tree! This tree is phenomenal! When Nat King Cole was singing, O Christmas Tree, I'm quite certain he was referring to this gem. I have had some real doozies of artificial Christmas trees, but you will not find that to be the case here... The ease of putting this up was astonishing, as well as the added pleasure of not having to find and join each tier with electrical cords in order for it to light up (something I didn't even realize when I purchased this!). I have nearly finished the fluffing with my complimentary snazzy gloves and there are no openings or spaces! The two different types of needles offer a realistic pizazz and a luxurious quality. The three different "vintage" lights are sort of romantically muted and old timey, which offers such a unique look. I was concerned that the lights gave off a slight orange hue in the daylight, but as dusk fell, they completely lost that and now glow like the stars. I was so thrilled to have discovered this tree, and I am usually not one to purchase without there first being at least one review, but I'm relieved that I took the plunge! I had to hop on my computer to let others know not to skip out on this as well. Merry Christmas! November 25, 2015
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Product:HT016-Vintage Light Noble Fir Tree

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