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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.7 out of 5 by 30 reviewers.
Rated 5 out of 5 by Finally found the Perfect piece! Every item I have in my home was chosen after many many hours of research. I would rather wait for just the right piece than buy something I wasn't totally sure of. So glad I chose these two shelves. Slightly rustic but great quality! My husband had these up in no time at all. Highly recommend! Received these within a few days of ordering. January 17, 2017
Rated 5 out of 5 by Very pleased I purchased two Vigneto shelves for wine bottle storage and wine glasses. The shelves are substantial and the wood is stained to give a rustic appearance. The forged brackets are very good quality and heavy enough to hold the weight of the shelves with bottles and glassware. All the screws, mollies, and instructions came with the shipment, and installation was fairly easy. The shelves look great in our family room bar area. December 19, 2016
Rated 5 out of 5 by So happy with these shelves! The shelves are perfect - rustic, but not overly so. Very farmhouse style, which I love. I bought two of the plate shelves and one that holds wine glasses. Some of my wine glasses did not fit (as other reviewers stated) but I had a whole collection that did. The glasses need to have thin stems and smaller bases. The shelves look awesome and allowed me to remove a piece of furniture from my dining room that was taking up too much floor space! Very happy with this purchase. December 14, 2016
Rated 5 out of 5 by These shelves are amazing!! I'm in love with these shelves! They have made my dining room!! Definitely recommended! December 14, 2016
  • 2017-01-19 T08:13:01.348-06:00
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Product:WS870-Vigneto Shelf
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