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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Vetrina 60 inch Media Console 4.6 5 20 20
It's Beautiful I searched and searched to find a media table that was the right size, in some finish with grey. This fit the bill. I am especially pleased with the quality of the piece. Very substantial, really nice finish. Only two minor nits -- the knobs on the front doors do not quite line up. And the finish is not as distressed as the picture shows it, so the overall look is more solid grey than I expected. Neither of those significant enough to return the piece. This is one of my favorite pieces of furniture I've ever bought. February 1, 2013
I love the height of this console. It is shorter than most which is exactly what I was looking for. The console arrived on time and in perfect condition. I was looking for a console that was shorter than average so that my tv would sit below a couple of windows in the room. Most units run around 30 inches tall and this is much shorter. The finish blends perfectly with my other furniture pieces and matches the picture in the catalog. I only wish there was a bit more venting in the cabinet. My components get very warm inside when the doors are closed. Probably the same can be said for most cabinets though I suppose. October 12, 2012
Great Value! This media console is a wonderful walnut color and came looking just like the one in the catalogue. Great storage and the glass doors are perfect for storing the cable box and being able to work our remote. 60 inch console is perfect for our flat screen TV and the doors on the unit all work perfectly. Great price for a solid piece of furniture! March 20, 2012
Great Purchase The Vetrina 60 inch Media Console was a successful purchase. Although the unit arrived damaged, customer service was attentive to resolve the problem. March 16, 2011
Love it! This piece is excellent quality and looks fantastic installed. Ballard service and delivery timing was perfect. December 27, 2012
Great product for the cost. The media console met my needs. It is a bit low, but works perfectly for where I needed to place my TV. Delivery was on-time and set-up to my liking. December 19, 2012
Handsome, well-made piece! We love our new console! It finishes the room nicely without being too obtrusive. It was difficult to find one at this lower height that still had the length to it. It's very well made and arrived in perfect condition. And it's nice to see that it's made in Italy, not China. October 31, 2012
Great product, excellent service It is exactly what I saw in the picture. Love the glassed in area to hide the TV units. August 1, 2012
beatiful and well made I would recommend this console for anyone wanting a solid, quality piece of furniture for their television. The furniture was delivered on time and was exceptionally packaged. June 3, 2012
Perfect console for my media room This console table is just what I was looking for. It's distressed perfectly to match other furniture in my house, and it is very sturdy. It is just the right size to hold a 55 inch flat screen TV, and the cabinets are the perfect size for my DVDs, blue ray, and HD box. February 19, 2012
Great Delivery and Nice looking Piece. Console was delivered with no problems. Curtious shipping reps. Console came already assembled without dents or dings. Very pleased... April 6, 2012
This is a very lovely piece. The wood tones are rich and the lower height is great for large TV's. My only suggestion would be more holes in back for wires. Highly recommend. July 11, 2011
Beautiful piece We love our media console. The color, style, and quality are fantastic. I would recommend Ballard Designs to anyone! Now, all I need is a coffee table!! March 16, 2011
Great Item! Very pleased with the look. It is good quality and all the finishes matched perfectly. Delivery was a piece of cake. Would recommend it to anyone. June 24, 2013
Stylish & Functional This is a nicely made console. I believe the designers were thoughtful about how it would be utilized...glass to allow channel changing and open shelves to accomodate all the variety of items people have. Then they made it look great as well. I have friends that paid nearly the same price for far inferior products that they had to assemble! January 19, 2012
Great piece This product is nice, good size and has adequate storage. Good quality. I'm happy with it! July 13, 2011
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Product:MQ034-Vetrina 60 inch Media Console