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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Verona Desk with Hutch is rated 3.7 out of 5 by 6.
Rated 5 out of 5 by from Perfect home office desk This desk and hutch set far exceeded my expectations. I am thrilled with the size, color, quality and details.
Date published: 2016-11-28
Rated 5 out of 5 by from So excited! I was so hesitant to order these pieces because of the one review that had been posted. Before I ordered, I called the product specialty department and voiced my concerns about the statements in that review and expressed how concerned I was to pay this kind of money based on pictures and the posted review. I felt like I was taking a chance but a good one based on the conversation with Ballards representative. I'm SO GLAD I ORDERED IT ALL!!! IT IS GORGEOUS and I know when I pull the entire office together it will be beautiful! Thank you, Ballard Design!!!
Date published: 2016-08-09
Rated 5 out of 5 by from Exceptional Quality this desk and hutch is the quality one expects from Ballard. I especially love the discreetly hidden electrical plug-in bay and cut-outs to allow for cord management.
Date published: 2016-10-08
Rated 3 out of 5 by from Pretty desk with some drawbacks This is a very pretty desk. I ordered the soft blue desk with the hutch. It has a lot of storage space and looks beautiful in my home office. The desk has a lot of drawer space and the overall design is nice. I am typing this review on the desk while looking at a picture of it on the website and it is definitely not the same color depicted, it is a lot more green than the blue color in the catalog. I would have preferred the blue color, but the color I got is nice, just not what was shown. The top drawers are very shallow so it is difficult to put office supplies in them. The thing I am most disappointed in is the cord bay in the back. It is too shallow to plug most cords into, so if you plug a computer or laptop cord in there, you cannot get the cover back on. The wood the desk is made out of is very soft and if you accidentally bang anything into it or drop anything on it, it will dent or gouge so you must be very careful around it as I found out the hard way. Overall, I am happy I purchased this desk. I think they should update the color on the website to be more accurate.
Date published: 2017-02-19
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Product:MO446-Verona Desk with Hutch
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