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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 9 reviewers.
Rated 5 out of 5 by Absolutely gorgeous After waiting 3 years to choose just the 'right' hallway lights for our remodeled Victorian home, I bought 2 of these mini chandeliers. My hallway is 16' long and had 2 ceiling light fixture locations. Although I received a few emails indicating delivery was delayed, we actually received the lights within 1 week. Today we installed them, and my husband and I are thrilled with the way the lights look and the light they provide. They are a perfect style for our home. As stated by some of the other reviewers, they are somewhat of a diy project to assemble, as each crystal must be attached with paper-clip like wires (which do not appear attractive at first), but the overall effect is beautiful. Highly recommended! January 23, 2016
Rated 4 out of 5 by I'm Happy This chandelier is what you see is what you get! I'm very happy after one year of looking at it and deciding to buy for my bedroom. It is everything I envision for what it does to uplifting my decor in such a small room. You do have to put all the crystals on the chandelier but the base is very sturdy. It might not be so fun to clean but what chandelier is? The delivery was fast but it did come slightly damage for the piece that was sticking out of the box but I was able to fix it with my needly nose pliers. If you are thinking about getting it do not delay it's nice and for one lightbulb it provides great lighting that I attached to a dimmer switch. May 22, 2014
Rated 3 out of 5 by Not as represented Ok, this is a good price, BUT... little did I know that it is a DIY project!! The "chandelier" comes totally bare, none of the crystals are attached. It is up to you to add each of the crystal strands through the tiny holes, and THEN hang each of the crystal drops through tiny holes. I realized early on I needed to go out and purchase "o rings" to stick through the holes and then add the drops to the rings. Very labor intensive, as you can imagine. In the end, this thing looks like it is held together by paper clips!! For my purposes, it will be ok b/c it is hung high enough in my powder room to not be obvious. Pretty, but buyer should be purchasing with the facts told... April 3, 2014
Rated 4 out of 5 by Very Nice! For such a petite crystal chandelier with one bulb it really makes my moderate space sparkle and brighten up. Very dainty, yet dresses up the area nicely. Perfect for my taste! March 11, 2014
  • 2016-05-23 T08:40:28.037-05:00
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Product:LC294-Verdi 1-Light Chandelier

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