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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Verdi 1 Light Chandelier 4.6 5 7 7
The right combination of simplicity, elegance and uniqueness I simply love this! It's the perfect size for my not-so-big master bedroom and the perfect style for someone who never liked chandeliers because of the 'fake candle' look of the bulbs. It does take a while to assemble, though, and be ready to chip your manicure bending the various hooks to hang the strings of crystals, but the end result was spectacular and well worth it! I ended up using a much smaller bulb with lower wattage, the type that only shines light downward, and that made the crystals reflect the light so nicely and you can see them and appreciate them much better than with a regular bulb, which was too large and really took away from them. My electrician says there are bulbs available that cast light that is like a prism, which I may also try. All in all, I am ecstatic with this product! It is so beautiful and it brought my master bedroom look to a whole new level. September 6, 2011
Petite and Charming! This chandelier is hanging in my small (11' x 11') bedroom in an older home. It's charm fits perfectly with the oak windows and floors. Very romantic! March 1, 2012
Absolutely Gorgeous! I needed a pretty petite chandelier in my walk in closet that also gave off great light. We put it on a dimmer and it uses a regular light bulb. My husband was thrilled, it looks absolutely gorgeous and fit our period Victorian house to a T. I love Ballards! December 7, 2011
Not as represented Ok, this is a good price, BUT... little did I know that it is a DIY project!! The "chandelier" comes totally bare, none of the crystals are attached. It is up to you to add each of the crystal strands through the tiny holes, and THEN hang each of the crystal drops through tiny holes. I realized early on I needed to go out and purchase "o rings" to stick through the holes and then add the drops to the rings. Very labor intensive, as you can imagine. In the end, this thing looks like it is held together by paper clips!! For my purposes, it will be ok b/c it is hung high enough in my powder room to not be obvious. Pretty, but buyer should be purchasing with the facts told... April 3, 2014
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