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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Verano Outdoor Wall Sconce 5 5 7 7
Better than expected! We have a c.1930 custom Colonial, stone-fronted home in a nice neighborhood. We changed the front door this year, we replaced the bluestone landing at the same time and needed to replace two(2) exterior wall-mounted lights. Most designs in the marketplace are unacceptable for any number of reasons, i.e., design, materials, cost, etc. All we wanted was a decent (heavy) black metal light that blended-in with the architecture; something that was sympathetic, but was nonetheless different. Keep in mind that I have been looking for quite a while. In comes a BALLARD DESIGN catalog with the "Verano Outdoor Wall Sconce." I go to the Internet site and they have paired the light, an iron light by the way, with a vintage teardrop filament bulb That worked for me. Just to put this into perspective, if you walk into any of the Restoration Hardware retail stores today they have teardrop filament bulbs throughout the stores. We mounted the lights this morning and they are perfect. They are iron, black, unostentatious, smart, the filament bulbs just make the look unique, and BALLARD DESIGN delivered the lights at a cost that is so competitive it's a bargain. We initially installed 30 watt filament bulbs, but had to move to 60 watts since they were not just decorative, but provided illumination to the front walkway. In short, a terrific choice, a great look and a nice price. June 20, 2013
sharp-looking outdoor lights We are really pleased with these wall sconces. My husband installed 3 on our garage and we liked them so well that we bought two more for an additional outbuilding. April 12, 2013
A handsome replacement for our more conventional fixtures. We ordered this on line on Sunday, it arrived in North Carolina on Wednesday. We ordered one to determine whether we wanted a pair. It took us just about no time at all to determine, indeed we do--so, here goes order #2 of 2. We simply could not find what we wanted at our local specialty lighting store. Thank you, Ballard Designs, for having helped us "name that tune." March 27, 2013
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Product:LO410-Verano Outdoor Wall Sconce
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