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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.9 out of 5 by 12 reviewers.
Rated 5 out of 5 by Looked for a long time.... Having been all over the web, and in retail stores, I have to say these were exactly what I was looking for. They're an updated, classy styled lantern. Additionally, they're more substantial then their price suggests. My adult children think they're awesome! March 2, 2015
Rated 5 out of 5 by Great looking light Love the look of this light. It has a mottled black finish and looks great on the wall. September 6, 2014
Rated 5 out of 5 by Love it! Very nice sconce. Good quality. Product is exactly as advertised. April 13, 2014
Rated 5 out of 5 by Exactly the Style We Wanted The lights appear to be of excellent quality [time will tell] and stylish. However, unless one has an absolutely flat surface on which to mount the lights, installation on existing siding is an issue because the back plates are so big. Traditional box stores are not a solution - they have nothing that fits the back plate. Neither did two local building supply stores. Usual elecrtician did not want to tackle the retro fit. With lights in hand, I had to surf the internet and finally found a mfgr who makes synthethic material retro fit mounting blocks that fit my siding depth and lap with some tweaking. Otherwise one would need to remove siding, cut it to fit the large back plate opening size and reinstall the siding - then install the lights if they are not original installation. Installed 8 lights myself in a day once I had all the right materials - not that big a deal. Final product lovely. October 3, 2013
Rated 5 out of 5 by I love them. They are exactly what i wanted and are beautiful. They are perfect. September 1, 2013
Rated 5 out of 5 by Better than expected! We have a c.1930 custom Colonial, stone-fronted home in a nice neighborhood. We changed the front door this year, we replaced the bluestone landing at the same time and needed to replace two(2) exterior wall-mounted lights. Most designs in the marketplace are unacceptable for any number of reasons, i.e., design, materials, cost, etc. All we wanted was a decent (heavy) black metal light that blended-in with the architecture; something that was sympathetic, but was nonetheless different. Keep in mind that I have been looking for quite a while. In comes a BALLARD DESIGN catalog with the "Verano Outdoor Wall Sconce." I go to the Internet site and they have paired the light, an iron light by the way, with a vintage teardrop filament bulb That worked for me. Just to put this into perspective, if you walk into any of the Restoration Hardware retail stores today they have teardrop filament bulbs throughout the stores. We mounted the lights this morning and they are perfect. They are iron, black, unostentatious, smart, the filament bulbs just make the look unique, and BALLARD DESIGN delivered the lights at a cost that is so competitive it's a bargain. We initially installed 30 watt filament bulbs, but had to move to 60 watts since they were not just decorative, but provided illumination to the front walkway. In short, a terrific choice, a great look and a nice price. June 20, 2013
Rated 5 out of 5 by sharp-looking outdoor lights We are really pleased with these wall sconces. My husband installed 3 on our garage and we liked them so well that we bought two more for an additional outbuilding. April 12, 2013
Rated 5 out of 5 by A handsome replacement for our more conventional fixtures. We ordered this on line on Sunday, it arrived in North Carolina on Wednesday. We ordered one to determine whether we wanted a pair. It took us just about no time at all to determine, indeed we do--so, here goes order #2 of 2. We simply could not find what we wanted at our local specialty lighting store. Thank you, Ballard Designs, for having helped us "name that tune." March 27, 2013
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Product:LO410-Verano Outdoor Wall Sconce

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