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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Vendome Double Pedestal Table 4.5 5 26 26
Well made, bold style! This was our first major online furniture purchase and we were nervous. The reviews were good, and this company appeared to stand behind it's products, so we went for it. We were not disappointed. Delivery was fast. Courteous deliverymen. My husband put it together on his lunch hour. Table is heavy and sturdy, it's well made and beautiful! I'm hoping the top holds up and doesn't get scratched up easily, but it appears to be able to withstand everyday use. Even with some wear and tear, this is a piece of furniture to be cherished for years to come. November 29, 2012
Disappointed in top It is a lovely table, but I did not know the top of the table was going to be Formica or comparable product rather than finished wood. December 3, 2014
Beautiful I love this table! It is beautiful and useful. We are getting used to having something at our feet which would be the only drawback but that is simply because our former table had 4 legs. I purchased it in black and love it but I did have to send the first one back because it had a scratch on top so make sure you inspect it. Ballard's customer service was wonderful and shipped a new one right away. December 3, 2014
Beautiful, elegant table I'm writing this review because I relied so much on the reviews of this table before making such a big online purchase. Wow, do I love this table!! The wood and color of the stain are just beautiful, and it really makes a statement in my dining room. I love that the table is narrower than most, so it makes my small dining room look bigger. The table is solid and very well made and something you'd find at an expensive furniture store. This was my first major online furniture purchase, so I was very nervous, but Ballard did not disappoint in the least! I can't wait to order more! February 15, 2014
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Product:TD263-Vendome Double Pedestal Table
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