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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Vendome Double Pedestal Table 4.6 5 24 24
Beautiful table for everyday dining We have been eating at our new dining table for a week and are very pleased with the purchase. Assembly was very easy. The hardest part was turning the table right-side-up after attaching the tabletop to the pedestal base. I agree with the other reviewers--the apparent quality is similar to our dining table from one of the elite North Carolina furniture factories, and the finish is lovely. Our table is the dark mahogany finish and it is absolutely perfect--it looks elegant, but isn't as "glassy" as my previous dining table, so it doesn't show my toddler's paw prints. :) I agree that without the leaf, the table comfortably seats 6. With leaf, 8. 10 would be a tight fit. In case you are wondering how leaf insertion works, the tabletop is split in the middle and is locked into place with two latches (one on each side). Because the table's base doesn't move when you expand the table, one person can easily expand the table top and put the leaf in place. The leaf does not store in the table but doesn't take up much space in a nearby closet. (My mother's dining table requires two people--one on each end--to pull open the table. Being able to expand the table on my own is a wonderful bonus!) November 18, 2012
Great quality This is my very first review of a product I purchased and my first Ballard Designs purchase; The reason I decided to write this review is because I relied so heavily on the reviews of this dining room table before I purchased it and felt so nervous about the negative feedback given by some customers but decided to take the chance.... My husband and I were more than pleasantly suprised when we unpackaged the box. The table is beautiful and made of solid wood with thin veneer on the table top. It does not have a veneer look; it's actually a little rustic (if anything) but truly elegant. My husband owned a carpentry business for 4 years and he says this table is very well made. We had company over on Sunday and everyone was complimenting the table- So if you are interested in a narrow, small dining room table do not hesitate to make the purchase. October 24, 2012
Valley of food crumbs? How to plug up tabletop design flaw? Need suggestions. This is the 2nd time I have used my new beautiful table. I don't always like to use tablecloths, but fear it will always be necessary for this table. I didn't realize that the table top would have a nice carved out outline around the whole tabletop that would capture food crumbs. A table top should be smooth, not a place to harbor run away crumbs. Now I have something else to clean and maintain. Darn it. Suggestions would be appreciated on how to plug up the deep line on the table top, or maybe I should return it. However the shipping of this table was a huge mess and I don't know if I can handle not getting legs, or the table to my home after many failed delivery attempts, calls and missing work to wait on the delivery folks. Really frustrated since this is a big purchase in many ways. December 15, 2012
Love the Table but... This table is perfect for my small space, or at least it will be when they send the correct legs! I received my shipment today, and the table top is great - it is beautiful, and will fit perfectly, but the legs were black, not mahogany, so I had to send them back. Now it will take another 2-3 weeks to get the correct legs delivered. Oh well, I have learned you just have to be VERY patient with Ballard because their shipping with upholstery and larger furniture is quite slow. Kind of frustrating. September 29, 2011
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Product:TD263-Vendome Double Pedestal Table