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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Valletta Candle Sconce 4.6 5 26 26
Elegant yet rustic! Big Perfect solution for a wall with too much bare wall, but where a painting will not work. Please get drip-less candles or you will get wax on your floors! Or use bobeches. This was easy to assemble and hang. February 18, 2012
exquisite sconces These are not just any sconces. These are Aidan Gray sconces! For those of you who know what that means, you'll REALLY appreciate these beautiful sconces, which are being offered by Ballard for a steal! What a great value! August 17, 2011
Very unique and attractive. The sconces are well made, unique in design, and very suitable for a larger wall space. They are easy to assemble, although no instructions are provided. It is important to place the washer, lock nut, and nut all inside the back opening for the arms to remain firmly in place. Three 1' long pieces of hemp-like material were included. I assume these are for wrapping around the base of the candles, but, again, no instructions were included. That is a minor complaint - I couldn't be more pleased with the product and would highly recommend it to anyone who is looking for a unique design feature. December 27, 2012
Unique look. I found the sconces (2) overpowering in the area I wanted them, so removed the two side candle holders and voila!! Beautiful on the sides of an antique gold-leafed mirror. Wood putty in the holes made them whole. I, too, had to shave down candles to get them to fit (things made in other countries are not the same size as those made in the USA). A bit of gold leaf enhanced the look of the wood and a single gold "tassle" was the finishing touch. February 19, 2012
STUNNING! I like to think I have refined furnishings in my large 1936 home, and these sconces are an amazing addition to my decor. I have already received many compliments on them. They flank framed artwork over an upright piano in our formal living room, and are substancial, delicate, elegant, and rustic all at the same time! LOVE them. November 20, 2011
Beautiful piece These are gorgeous! Easy to assemble. I was very nervous after reading reviews, but knew someone else who owned them and had no problems. I purchased tapered candles and melted the base slightly to get them soft then placed them in the holder May 30, 2013
Once assembled a great product with some minor flaws Coming unassembled was a bit of a challenge, since the tool supplied did not work. I bought a pair and they did not match exactly. I added paint to them to make them a bit more consistant in coloring, and everyone comments how lovely they look ( I do not tell them I touched them up with gold). Clearly there are manufacturing issues and normal tapers need to be shaved to fit into the holders. Overall, I am now satisfied with the product. December 3, 2011
Beautiful accent piece I purchased a pair of sconces to place high on the front wall of our loft area. Your eyes are drawn right to them when you come into the room, & they are stunning! My only complaint is that they are slightly warped & do not lay flat against the wall. Fortunately where I have placed them, it is not noticeable. I highly recommend them! January 23, 2013
Product is easy to assemble and stylish We are enjoying our new Sconces. Item is as promised February 5, 2013
Aiden Gray Sconce I bought a pair of these beautiful sconces and I absolutely love them. They look outstanding in my foyer. Great price! January 12, 2013
Vallette Sconces I love my sconces. They look perfect on either side of my large mirror. great price point for Aiden Gray. January 4, 2013
Stunning I was unsure what to expect when I ordered these sconces after reading the reviews. Once received, LOVED - THEM! These made a HUGE impact in my bedroom and were very easy to assemble and light weight, too. Downside - both sconces came with holes in the plaster. Clearly a manufacturing issue! I must return and hope the next pair comes whole. Overall, I would purchase these again. December 1, 2012
Happy The sconces were easy to put together and look great in my dinning room. I am very pleased October 12, 2012
Lovely True to photo. Looks well made up close as well as at a distance. The distressed, vintage muted paint with rustic gold gilt is indeed reminiscent of Aidan Gray style as another reviewer stated. Very easy to assemble, didn't even really need the little tool included. June 7, 2012
This product has great features. The Valletta Sconce is gorgeous - long, lean, and graceful - love it and would purchase it again. June 27, 2012
Fabulous! Gorgeous sconces! Double the price anywhere else! I love Ballard! Britt March 8, 2012
These scones can change your room I love my Valletta Scones. I placed them on each side of my front door (in my house) so when you're leaving my home, they will be the last thing someone see's. I'm still trying to find the right color candle for them. I don't want a candle that will take away from the scones beauty. With the holidays approaching, I think I'll start with the color of that season. I've already had friends stop and touch them when they see them. Enjoy September 24, 2011
These sconces did not disappoint! I loved the finish and detail on them. The price was great, also! February 22, 2012
Great Looking, Easy to Hang - Love them! They look great in my dining room with my Aidan Gray chandelier! February 19, 2012
Beautiful Beautiful! Bought two for the entry. Makes a powerful statement and everyone comments on them. I've seen these elsewhere for about $100 more, exact same. Great product and great price! November 20, 2011
O M G!!!! Love it!! This sconce is FAB-U-LOUS! I purchased one because I wasn't sure if it would work in the desired space but will soon be purchasing another just to own it!! I get so many compliments and tell ppl I got it on a trip to some foreign land...LOL;) October 2, 2011
Perfect sconce I was searching for some interesting sconces for my dining room wall that didn't require wiring. These are beautiful and filled the space on both sides of the painting I had in the dining room. Plus, the candlelight adds nice ambience! September 20, 2011
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