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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 37 reviewers.
Rated 5 out of 5 by Love them! One of my favorite bloggers has these on either side of a china cabinet in her dining room, and I was thrilled to finally find them at Ballard. I originally purchased two of them to use on either side of a fireplace in our living room. They do look nice there, but I decided to try them on either side of a window in our dining room and love them there as well. I may need to order two more. ;) As for some of the reviews that complain about candles not fitting in them, I would recommend purchasing a candle shaver. Candle shavers are like a large pencil sharpener and are perfect for making your candles fit in whatever holder you want to use them in. And, they are very inexpensive. Just do a search for 'candle shaver'. Bottom line - I love the Valletta Candle Sconces and I highly recommend them. October 21, 2016
Rated 4 out of 5 by Great addition to our walls We bought two of the Valletta sconces to flank an arched doorway. Easy to put together, lightweight. The base of the part that holds the candles and the decorative drops are a lot more gold in color than we thought, but it looks fine. These are nearly identical to a sconce offered by an interior design brand, but at far less cost. We are glad we made this purchase. October 13, 2016
Rated 5 out of 5 by Very attractive nice quality Very pleased with these lovely sconces. Impressive size, lovely finish. Quick delivery October 12, 2016
Rated 5 out of 5 by Exactly what I was looking for! I debated purchasing these for a long time due to the price, but they turned out to be absolutely perfect! They are much more lightweight than I anticipated, this works for me though as they don't 'look' cheap, are substantial on the wall, but we're easy to hang. I do understand some of the comments though that it was not the quality they expected because of the cost. I haven't found anything anywhere that rivals these at a comparable price & am in love with my entryway! January 23, 2016
  • 2016-10-24 T06:45:23.367-05:00
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Product:AC352-Valletta Candle Sconce

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