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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Valentino Rug 4.6 5 7 7
Nice quality I needed a 2 x 3 rug for my front door that would work with a very fine quality oushak rug in my living room. It's very hard to find blue/neutral oriental rugs. This one is the perfect color and style. The color is very much as pictured in the light photos online and in the catalog. I thought the pattern, though, looked more like the runner shown online. You have to look closely to see the differences. However, since the colors harmonized with my true oriental, this works perfectly. The quality is decent. It's made in China, weave is okay, there is no cotton backing, which I consider a plus. I'd recommend it. December 25, 2011
Lovely rug, but some color variance issues This is a lovely rug, but I have noticed some color variance issues that you may need to be aware of. Originally I ordered this in a smaller size and it wasn't quite large enough for my space. I exchanged it for a larger one. The two rugs are completely different colors. The smaller one is not faded looking. In fact it is rather bold in color. (I prefer a faded look). I am happy with the overall look of the larger rug, but one side of the rug is noticeably darker brown than the other. I wasn't sure if it was suppose to look this way. I've examined the photos on line and believe this is a mistake in this rug. I don't feel I need to return it, but wanted to point this out for future buyers. For this price point I'm not sure the quality control is where it should be. I will say, however, that this rug appears to be well made and is very soft underfoot. September 25, 2013
Soft, beautiful rug! I waited for a long time to find the perfect rug for our family room and this is it! The colors are muted and soft in the spa blue and tans. This rug is so soft and beautiful. The design is timeless. I can't say enough good things about it! April 14, 2013
Just Perfect! This rug totally matches my bedding and looks stunning. It is very, very thin though. Overall I'm pleased with the final result but am not 100% sure the price was justified. If it hadn't matched my decor so perfectly I probably would have returned it. Also it is a very soft rug, very nice to step out of bed onto every morning. May 22, 2013
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