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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.8 out of 5 by 10 reviewers.
Rated 5 out of 5 by Exactly as I anticipated Overall, this is a great chair. Even the sleeper cushion/pad is pretty comfortable (but I'm a small person - a heavier person may disagree). I got the desert chenille and was concerned it may be too "soft" for upholstering, but I was wrong - it's sturdy and thick and very well-made. I absolutely love this chair! The seat cushion is on the firm side, but I think it just needs some breaking in. April 25, 2014
Rated 3 out of 5 by Looks great, but terrible mattress! I was excited to receive the twin sleeper as we had a long term guest visiting (staying with us for a few weeks) and I thought this would be the perfect solution! I love the look of the Chocolate twill fabric and it's comfortable to sit on, but the mattress is awful. Instead of using the sleeper, we used an aero mattress for our guest...defeating the purpose of a sleeper sofa. Still, it looks good, but just didn't serve our purposes. When lying on the mattress, you can actually feel the wire springs. So...I suggest buying the sofa without the sleeper element! June 1, 2013
Rated 5 out of 5 by I'm so pleased with this purchase Twin sleeper I ordered took six weeks to be custom made, but the end result was beyond my expectations. It's top quality, perfectly done and beautiful. The color I picked (blue velvet) is even better in person than the picture or the swatches they sent me. I'm one happy customer. April 22, 2013
Rated 5 out of 5 by Upholstered Twin Sleeper is a Winner I did a lot of research trying to find a quality, custom fabric twin sleeper for the "man cave" in our home. This sleeper, when folded is comfy, the back and pillows plush, and we are getting lots of compliments. It has a a classic enough look to work with our mission furniture and yet softens the room a bit. The process for doing your own fabric was simple and appropriately timed for a custom job. We're also VERY HAPPY to know it was made in America--people just can't complain about the economy if we aren't putting Americans to work. We're looking forward to our next custom fabric purchase with Ballard. Really happy with our purchase! March 21, 2012
Rated 5 out of 5 by It is very comfortable and they did a beautiful job upholstering it with my fabric. It is very comfortable and they did a beautiful job upholstering it with my fabric. September 3, 2011
Rated 5 out of 5 by A very unique solution for small spaces This is a comfy and attractive piece that functions as a guest bed in our tiny cottage. I was slightly disappointed with my fabric, so be sure to order a sample before committing! The chair itself is wonderful and I have yet to find anything else like it! August 2, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SS068-Upholstered Twin Sleeper

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