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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

FINISH View larger More views Email a specialist OVERVIEW specifications Supply your own fabric /webapp/wcs/stores/servlet/COMShopFabricsView /webapp/wcs/stores/servlet/COMShopPricingView COLORS: Show All All Patterns All Types All Grades *For fabric names and description hold mouse over the swatch. Refine Your Fabric Choices with the check boxes below. Select your fabric and finish choice from below to see pricing and availability. PATTERN TYPE GRADE FABRICS Size FABRIC: ORDER A FABRIC SWATCH Please Select a ADD TO CART TELL A FRIEND ADD TO GIFT REGISTRY / Wish List Quantity *Actual fabric colors may vary from web representation based on individual monitor settings.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Need help with your order? Call 800-536-7551 PRINT YOUR SELECTION You have added a swatch of {0} to your cart. To make your fabric selections easier, we offer free swatches of all our fabrics, leathers and most rugs ($5.95 Shipping & Processing).
Ten swatch maximum.
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Rated 4.5 out of 5 by 49 reviewers.
Rated 4 out of 5 by Chair looks great and is comfortable. I love the chair and the way it looks. I am disappointed that I could not use scotchguard on the fabric. My chair is in a high traffic area and we have 3 children, so I'm not sure I would have bought it if I would have known this ahead of time. April 6, 2011
Rated 4 out of 5 by classic chair, nice lines These chairs are a classic, something I imagine I will have for a very long time. They are solidly constructed and look like they would stand up well to daily wear and tear. Also look like they would be easy to upholster in the future when ready for a change of color palettes. The wood is beautiful, and the chair seat is well padded and comfortable. The only negative I would say is that I had them covered in the Suzanne Kasler Linen Blanc fabric, which does not seem as high of a quality as I would have expected for the price. Also, the quality of the upholstery job was average at best. This was a surprise to me because I have ordered other chairs from here in the past that were upholstered exceptionally well with beautiful fabrics. April 13, 2011
Rated 4 out of 5 by Excellent quality chair for the price I bought this chair for a desk chair. It is very comfortable and a great size. It arrived with a small ding on one leg, but not significant enough to try and deal with shipping it back. June 5, 2011
Rated 4 out of 5 by Very pleased with the result The chairs are done in my own fabric. Even though the pattern was large, the fabric is matched perfectly on all 4 chairs. I couldn't be happier. July 1, 2011
Rated 4 out of 5 by Great Value This chair is a great value. I chose the quilted white upholstery. But, although this fabric looks great now, I may have chosen a different color since it seems like it will stain easily. August 31, 2011
Rated 4 out of 5 by Love these chairs! Chairs arrived earlier than expected and were in excellent packing. Fabric and upholstering job were great. The seats are a little lower and not as firm as I expected, but very nice and recommended!! September 3, 2011
Rated 4 out of 5 by remarkable speed of delivery i couldn't believe how quickly these custom chairs arrived. for the money the are great chairs. very good value, and i got during the upholstery sale. the fit and finish i would say is a 7 out of 10. Not exceptional, but very good for the money. November 13, 2011
Rated 4 out of 5 by Was exactly what we needed We were looking for dining room chairs for our vacation rental property. We needed something quick, comfortable and sturdy. These fit the bill. Wish they came in some other fabric choices and were a bit more cushioned but they will suit our purposes perfectly. April 16, 2012
Rated 4 out of 5 by Beautiful Chair I received the chair and love it. The custom fabric options were fantastic and exactly as shown. The quality for the price is fair. Another note Ballards packages their stuff really, really well (unlike many other companies) June 28, 2012
Rated 4 out of 5 by overall i am satisfied Overall the chairs arrived in good shape. My only complaint is that the fabric around the legs was not always finished / attached well, and will probably fray over time. February 1, 2014
Rated 4 out of 5 by True to color, nice fabric. Washed before putting on the chairs and had to iron the covers. The fabric is very nice and feels like it will weather two active and messy children. March 8, 2014
Rated 3 out of 5 by Chair fine, fabric not I think the chair itself is just fine. However, I was extremely disappointed with the fabric that I chose from Ballard. The color was completely different than what I saw on the website. (I looked at it from two different computer screens) My advice is to order the fabric swatch. I'm now stuck with a chair that doesn't match my room at all, and need to have it reupholstered. February 25, 2013
Rated 2 out of 5 by Uncomfortable and too tall I had high hopes for this chair and bought 2 stools with matching fabric a few months earlier. I find the chair to be too high in the back and the back is very straight. So much so, it requires a pillow to be comfortable. It's very hard and very straight up and down. July 17, 2015
Rated 1 out of 5 by upholstered contour chair These chairs are pretty but not for everyday use. They are showing wear already. April 23, 2011
Rated 1 out of 5 by Awful height. Seat too low! Pretty but poor. Chair seats are so low you feel like you need a booster seat to reach your table. My table is 30 inches tall which is standard and when you sit on the chair your elbows can't rest on the table. Dimensions not as published on website. March 28, 2012
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SC280-Upholstered Couture Chair
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