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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.5 out of 5 by 53 reviewers.
Rated 2 out of 5 by Uncomfortable and too tall I had high hopes for this chair and bought 2 stools with matching fabric a few months earlier. I find the chair to be too high in the back and the back is very straight. So much so, it requires a pillow to be comfortable. It's very hard and very straight up and down. July 17, 2015
Rated 5 out of 5 by These chairs are great. Ordered these chairs to go around my kitchen table. They are comfortable and great for that purpose. The easy care fabric cover is true to its name - chocolate syrup came right off of it. Very pleased with my purchase for my family of 3 boys and me. July 12, 2015
Rated 5 out of 5 by Comfortable and well made I was looking for some upolstered dining room chairs and read that Balard would cover them in my own fabric for no extra charge. I was incredulous as I had recently had a semi custom bedroom chair done and the store charged a small fortune to use my own fabric. Anyway, they did a beautiful job. I sew and can be a bit critical but they did a fine job, matching the prints on all the chairs. They were also done before the quoted time frame. I highly recommend this to anyone wanting a "custom" chair at ready made prices. June 29, 2015
Rated 5 out of 5 by Stylish and comfortable Faboulous chair, stylish and comfortable and it looks fantastic as a desk chair using the document natural fabric. I am so pleased with it. June 26, 2015
Rated 5 out of 5 by Very satisfied with the Couture Chair. I am pleased with the overall style and fabric. Also, the fact that I can later have slip covers ordered to fit if I so desire. February 10, 2015
Rated 5 out of 5 by Lightweight but sturdy and comfortable. Love these chairs in the Ikat fabric and they fit perfectly around my old glass table top. May 3, 2014
Rated 4 out of 5 by True to color, nice fabric. Washed before putting on the chairs and had to iron the covers. The fabric is very nice and feels like it will weather two active and messy children. March 8, 2014
Rated 4 out of 5 by overall i am satisfied Overall the chairs arrived in good shape. My only complaint is that the fabric around the legs was not always finished / attached well, and will probably fray over time. February 1, 2014
Rated 5 out of 5 by love my new chairs fabric is beautiful... and quality seems great! I love them and think I will order more December 4, 2013
Rated 5 out of 5 by They are perfect! What a lift these chairs have given to my kitchen! They are comfortable and not too large. I can fit 6 chairs at a table where only4 previously fit, without sacrificing anything. I recommend putting felt pads on the feet for moving ease, and so floors don't scratch - otherwise perfect! November 16, 2013
Rated 5 out of 5 by VERY nice fabric quality! I ordered this chair with custom fabric from the options available, which perfectly matched the room for my daughter. The time it took to get the chair was in line with expectations (although I had secretly hoped it would come faster), but when I received it I was extremely impressed with the thick and heavy quality of the fabric, and the professional job they did. It is truly a custom piece, and I was VERY pleased. It matched my room beautifully! (See photo) October 18, 2013
Rated 5 out of 5 by It's a wonderful chair I looked everywhere for a nice fabric chair, and I am so happy that I ordered this one. The colors in the fabric are great, the chair is light weight enough to be easy to move in and out. The style is current. It's exactly what I was looking for. August 30, 2013
Rated 5 out of 5 by LOVE these chairs... perfect for my dining room! When I purchased a new dining table, I didn't want the matching wood chairs and decided to go with Ballard's courture chair, and I'm so glad I did! I selected the Catana Floral Chocolate fabric and it is just gorgeous! It's also nice that you can select the color for the chair legs. Highly recommend these chairs. July 20, 2013
Rated 3 out of 5 by Chair fine, fabric not I think the chair itself is just fine. However, I was extremely disappointed with the fabric that I chose from Ballard. The color was completely different than what I saw on the website. (I looked at it from two different computer screens) My advice is to order the fabric swatch. I'm now stuck with a chair that doesn't match my room at all, and need to have it reupholstered. February 25, 2013
Rated 5 out of 5 by Beautiful Chairs Couldn't be happier with these chairs. I was nervous about ordering online, but I was pleasantly surprised with the way these chairs came out. Workmanship was good and the fabric I picked is amazing. I would definitely recommend these chairs. February 24, 2013
Rated 5 out of 5 by Perfect! The chairs are the right size and finish and the fabric is perfect for our dining room. We ordered a few swatches before placing our final order and it was a wise move. The finished product is all we thought it would be. February 23, 2013
Rated 5 out of 5 by Great chairs We are very pleased with our new chairs. They arrived well packaged with no damage to them. The fabric and wood color is exactly as expected. They are comfortable and look elegant. We have ordered two more as we like them so much! February 21, 2013
Rated 5 out of 5 by Love these chairs I ordered 6 of these chairs to go around my dining room table and I am thrilled with how they turned out. They are super comfortable and look great. I love that you can customize it and there are so many choices of fabrics. We chose a microfiber fabric which will hopefully prevent them from getting stained by the inevitable red wine spill! January 23, 2013
Rated 5 out of 5 by Perfect! Met my expectations. Arrived early. Customer service was excellent. Will shop with you soon. January 14, 2013
Rated 5 out of 5 by Chair arrived promtly. I ordered this chair in Balboa Ikat. After having ordered from other companies, the chair arrived much quicker than I expected. The design of the fabric is centered correctly on the chair and the fabric seems to be of good quality. I am very pleased with my purchase. It looks great in my home! September 30, 2012
Rated 5 out of 5 by It finishes the room. The quality is excellent! I had a small room that we made into an office. I purchased two of these chairs and your benedetta round side table. The grouping finishes the room beautifully! August 27, 2012
Rated 4 out of 5 by Beautiful Chair I received the chair and love it. The custom fabric options were fantastic and exactly as shown. The quality for the price is fair. Another note Ballards packages their stuff really, really well (unlike many other companies) June 28, 2012
Rated 5 out of 5 by I had the couture chair covered in custom fabric. It came out lovely - perfectly tailored. Very satisfied with my purchase. Beautiful tailoring, great customer service and the packing and care in delivery were superior. Excellence of the Ballard company. June 2, 2012
Rated 5 out of 5 by Quality plus! These chairs exceeded my expectation! They are beautiful, well made and were packaged and shipped so that the skirting wasn't even wrinkled! I am using them with my dining room table, but they would be great as an extra chair anywhere! May 30, 2012
Rated 5 out of 5 by A comfortable chair. I ordered two chairs to be covered and the result was wonderful. Not only are the chairs comfortable, but the fabric is beautiful and the job was well done. May 10, 2012
Rated 4 out of 5 by Was exactly what we needed We were looking for dining room chairs for our vacation rental property. We needed something quick, comfortable and sturdy. These fit the bill. Wish they came in some other fabric choices and were a bit more cushioned but they will suit our purposes perfectly. April 16, 2012
Rated 1 out of 5 by Awful height. Seat too low! Pretty but poor. Chair seats are so low you feel like you need a booster seat to reach your table. My table is 30 inches tall which is standard and when you sit on the chair your elbows can't rest on the table. Dimensions not as published on website. March 28, 2012
Rated 5 out of 5 by Clean, sleek contemporary look. I love taking "bare bones" chair and selecting fabric and leg color and creating my look. Ballards keeps you up to speed on progress of your chairs. Easy, fast, efficient and beautifully finished product. December 10, 2011
Rated 4 out of 5 by remarkable speed of delivery i couldn't believe how quickly these custom chairs arrived. for the money the are great chairs. very good value, and i got during the upholstery sale. the fit and finish i would say is a 7 out of 10. Not exceptional, but very good for the money. November 13, 2011
Rated 5 out of 5 by looks great My new chairs look fabulous in my dining room. I ordered them in the Sinclair Damask, and was a bit worried when I realized it was an outdoor fabric. When they arrived, I was extremely pleased with the fabric quality and appearance. In the end it was a good mistake as they will be easier to clean, and will not fade as quickly in my sunny dining room. Also, the chairs arrived almost a month sooner than expected. This was my first purchase from Ballard and I am very happy! November 5, 2011
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $5.95 Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SC280-Upholstered Couture Chair

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