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We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Upholstered Couture Chair is rated 4.5 out of 5 by 53.
Rated 5 out of 5 by from It finishes the room. The quality is excellent! I had a small room that we made into an office. I purchased two of these chairs and your benedetta round side table. The grouping finishes the room beautifully!
Date published: 2012-08-27
Rated 5 out of 5 by from looks great My new chairs look fabulous in my dining room. I ordered them in the Sinclair Damask, and was a bit worried when I realized it was an outdoor fabric. When they arrived, I was extremely pleased with the fabric quality and appearance. In the end it was a good mistake as they will be easier to clean, and will not fade as quickly in my sunny dining room. Also, the chairs arrived almost a month sooner than expected. This was my first purchase from Ballard and I am very happy!
Date published: 2011-11-05
Rated 5 out of 5 by from Perfect! The chairs are the right size and finish and the fabric is perfect for our dining room. We ordered a few swatches before placing our final order and it was a wise move. The finished product is all we thought it would be.
Date published: 2013-02-23
Rated 5 out of 5 by from Gorgeous chair I have an anitique dining room set made of walnut. I ordered 2 chairs to add more seating, and with the fabric I chose, they are a beautiful contrast, yet are perfec around the table! I knew I couldn't match the fabric on the original chairs. Very rich looking, the price was good also!
Date published: 2011-09-23
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*Colors can vary from screen to screen, so it's good idea to order a swatch before completing your order. We offer free swatches of all our fabrics, leathers and most rugs for just $6.00. Shipping & Processing; 10-swatch maximum. Swatches are approximately 3" x 3". Please allow 3-7 business days for delivery.
*Your credit card will be charged for the fabric used on your upholstered product separate from the frame.
Product:SC280-Upholstered Couture Chair
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