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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 16 reviewers.
Rated 5 out of 5 by great stand for wind and rainy florida climate I have had a hard time finding a sturdy umbrealla stand and I think this is it. I am being careful to tie down the umbrella when storms are approaching but I really like this stand. No more unsighly sand bags needed to keep it in place. August 27, 2015
Rated 4 out of 5 by Solid stand The only reason I gave 4 stars vs 5, is because on the first day we set up the stand it rained and the stand started rusting. However, it is very solid. We had to purchase the extra weight for it due to high winds, and it has held up well since then. The rusting is a concern, but we will see how it holds up in the coming months. September 8, 2014
Rated 4 out of 5 by It's sturdy, heavy, solid and tall which is what you need The only issue I have is that that umbrella still turns with wind no matter how tight the screws are. Other than that, it' looks great and I like the height so the umbrella does not have a chance to blow away like our previuos stand September 4, 2014
Rated 5 out of 5 by Umbrella Stand This is the best umbrella stand that we ever purchased. It is very sturdy. We also purchased the extra weight for the stand. These two items attached make it stand up to the toughest wind. I highly recommend it. July 13, 2014
Rated 4 out of 5 by So sturdy it is hard to move around! Never having used a pool umbrella like this at home, not too handy with moving it. It is hard to roll around when you try to re-position it for optimal sun shade July 7, 2014
Rated 5 out of 5 by Definitely worth the money I tried to get away with buying a cheap umbrella stand from a local store and it didn't last. It was rusted and broken within days. I'm glad I purchased this stand from Ballard to replace the bad one; it was worth the money. March 11, 2014
Rated 2 out of 5 by Looks good but quickly rusts The stand looks good and is easy to assemble and move around our patio. However, within two days it began to rust in multiple places and it now looks like we've had it for years. Also we had to purchase the extra weight which did help with the stability of the umbrella when fully extended; and we don't live in a very windy area. July 19, 2013
Rated 5 out of 5 by Good quality and aesthetics This is the third umbrella and stand I have bought from Ballard and I will continue to buy more. It is a superior product compared to others out there even the higher priced luxury stuff. I bought a 9ft umbrella and stand for my patio table, assembly was a breeze and the aesthetics are great. I also bought two 11ft umbrellas with stands to free stand over lounge chaise and added the extra weight that Ballard sells. Wonderful in all aspects. Highly recommend this product. July 17, 2013
Rated 5 out of 5 by Fabulous Quality-Good Value Beautiful and durable! Very heavy! You cant go wrong with this one. October 5, 2012
Rated 5 out of 5 by Sturdy and lovely We recently bought this with the umbrella. Great combination for our patio. The umbrella stand is lovely to look at and keeps our umbrella secure in strong breezes. July 18, 2012
Rated 5 out of 5 by Excellent Quality Excellent quality and a beautiful design as well! I'm very pleased with this purchase. May 18, 2012
Rated 5 out of 5 by Beautiful umbrella stand! I love this umbrella stand! I had been searching for a while for an umbrella stand to match my cast aluminum table and chairs. This one is perfect. It has the perfect black finish and is sufficiently weighted so that the umbrella stays put. I highly recommend this umbrella stand! August 23, 2011
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Product:MD001-Umbrella Stand

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