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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.2 out of 5 by 5
Rated 1 out of 5 by Shaker123 not a quality piece of furniture
If you are use to purchasing "quality" furniture this piece is not for you. It is cheaply made. The first time it was delivered one of the doors was torn off. The second time everything appeared ok until we cleaned it up which was hard to do because it seems to need a second coat of paint. The file drawer did not latch on one side, neither of the upper glass doors were in alignment, one of the hinges was broken. Even after making all these repairs to the piece i am very concerned about how long the moving pieces will really last and work as they are cheaply made.
The piece does have everything i wanted in a secretary and the style is wonderful Too bad a little more craftmanship was not used.
Also agree there needs to be a light in the desk portion we added three battery "Puck" lights and it makes a huge difference
Have bought many things from Ballard this one was a disappointment.
February 17, 2016
Rated 5 out of 5 by JMHOUCK Excellent Piece for a Samll Space
Looked for something like like for a long while and finally found through Ballard. Only drawback was that they do not ship to Canada so had to pick-up in the states.
Uses space efficiently in the den in our condo with good finishing and lots of display and storage place.
Only suggestion would be is to add additaon glass shelf, and add light inside the desk/lap top area
April 14, 2015
Rated 5 out of 5 by ScoutsMom A beautiful addition!
I have been looking for a secretary that would fit in the master bedroom on the main floor and would coordinate with our existing furniture. We have had to use our laptop at the dining room table for convenience and end up moving it when needing the table. This secretary is perfect. I can keep our laptop out and close up the desk when finished. The secretary is well made, sturdy and looks like a beautiful vintage piece. The depth is perfect. It easily fits our laptop and other necessary items. So glad we purchased this!
April 9, 2015
Rated 5 out of 5 by Pegasaurus Beautiful piece!
I was thrilled to come across this beautiful Tuscan furniture line! I had been searching for some time for a secretary desk w/ hutch for my small, 3rd bedroom/office. This secretary is very solid, well-designed & the finish is just as described: satin black with just a little (not too much) distress finish. The drop-down desk panel is very sturdy and smooth - a good surface to work on. Love the practical storage drawers for small office supplies and the file drawer is ample for most household filing needs. The top, glass-doored display area w/ glass shelf & interior light is icing on the cake! I ordered two additional Tuscan pieces to create my office/media/library wall. This furniture is gorgeous and worth the price. Love it!
January 31, 2015
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