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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan Return Office Group 4.4 5 15 15
tuscan office Just moved in to new home and office looks great. However, neither double lateral file cabinet came with metal rods to hang folders and the desk did not have the shelf to insert on the side opposit the file cabinet. Can these be provided? December 4, 2013
Functional but chips/scratches very easily We purchased this office group in the cream finish, and feel after 3 years, we've owned it long enough to provide a reasonable review. While the recessed lighting is wonderful, and the pieces are functional/sturdy, the paint finish chips and scratches far too easily. Also, one of our file drawers was sticking/catching to the point that we had to move all our files to another drawer. March 15, 2013
Overall Good Buy This desk set is beautiful. Please note that it is, as described, a cream color. Therefore, approach with caution if you have a lot of white trim in the room, as the desk will be a noticeably different color. Overall, the desk is very pretty and arrived in good shape. Based on other reviews, we immediately got a piece of glass cut for the surface of the desk, as the paint does seem to chip easily. Assembly was relatively easy with two people. However, note that the hardware for the filing cabinets is taped under the cabinet - which (a) makes it hard to find and (b) makes it somewhat difficult to retrieve. February 27, 2014
Exactly what I envisioned for my office! After looking at this office group for several months, I purchased it in January 2013. The quality is fantastic and it's very well made. In addition, I bought 3 console file cabinets for more storage. The consoles round out the office. I did purchase glass for the top of the consoles and for the desk, as the wood does scratch easily. The cabinet lighting adds a beautiful touch as do the glass shelves. The entire grouping makes paying bills actually enjoyable!!! August 13, 2013
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