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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan Return Office Group 4.4 5 15 15
Statement Piece We bought this desk combo for our office in the rubbed black finish. The desk arrives packaged very well, and was relatively easy for my husband and I to put together. Its unlike anything I could find, and while I thought it was reasonably priced, my husband thought it was expensive. It functions well, and is detailed, and is a great statement piece for our new home. I might recommend two things - get a piece of glass cut to protect the top of the desk from scratches as it seems to scratch easily, and the addition of a pull out keyboard tray at least on one side. December 5, 2011
Very nice. I have to say I really like this set. I bought it because both my husband and I can sit and work at it at the same time. It has lots of storage for the things you use all the time. And, it has the nice glass cabinets to display the things you love and can't find another place for. The quality is very nice for the price. I bought the Tuscan brown set which is a darker cherry like finish. (As nice as Ballard Design furniture is, and I do have several pieces, do not buy the Kingston chairs to go with it. They are terribly uncomfortable!) November 25, 2012
Looks reallly good I like the way this pulls together my office space. It was easy to put together, although missing a few minor pieces, like shelf supports. I wish it had a keyboard shelf!! However, the description did not mention a keyboard shelf, so I was wrong in assuming one was present. Otherwise, I like it very much. It looks exactly as pictured. The delivery person was extra careful about taking out the pieces and allowing me to inspect. He did a great job. December 9, 2012
This product is very functional I have enjoyed the Tuscan Return Office Group. I love the hutch with the light. I bought the black grouping and it does show smudges and fingerprints, so I would suggest buying a glass cover for the desk. But overall, I love the grouping and am glad that I bought it! October 9, 2013
Love it! The only thing I would change is the opening where the chair slides in I just wish it were a bit wider. You feel a little confined when sitting scooted all the way in. October 6, 2012
So pretty! I love this set! I got the off-white and it is so feminine yet also fully functional and professional. I agree with the earlier suggestion to get a piece of glass cut for the desktop. My office walls are painted Northhampton Putty. I got Ballard's Lauren rug for the room, and covered a chair in Ballard's cheetah fabric. I now have the prettiest home office in town! September 3, 2012
Love the look and well made First time ordering furniture from Ballard Designs. Could not be more pleased. Pieces look great, are well made, and delivery went very smoothly. I will definitely order again. September 14, 2012
Stunning Office Set! I love the look of my Tuscan office group. I bought the cream finish along with the two bookcases at each end. It fits in my office space like a glove! It's good quality for the price. The finish is easy to clean, although it will scratch easily. I had to send one file cabinet back 2 times as the drawer(s) were catching to the point they wouldn't open. It was not ideal, but Ballard made it right and sent me a new piece. I agree with another comment that I wish BOTH sides of the desk had a drawer/file combo. Overall, I'm very pleased with the look- it's stunning! June 21, 2013
Good Product Well built and the in home delivery was professional. Easy to assemble too, since they are pretty much complete when they arrive. Looks very nice and works well for 2 people sharing an office space. May 5, 2013
Great desk for 2 people! We are very pleased with the quality and price of the Tuscan office group. We use this desk on both sides (hubby/wife) or when kids have homework. The delivery team was outstanding and even though a part was missing, they quickly shipped it to us (customer service was very professional, love talking to a "real" person for help). Received many complements on the set. I will purchase from Ballard again in the future! March 2, 2013
Great office furniture This is very lovely, classy furniture. I had my eye on it for a while and I'm so glad I ordered it. It's perfect for our room. If there was anything I wish was different, I wish it also had a drawer on the second side of the desk return. September 2, 2012
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