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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 34 reviewers.
Rated 4 out of 5 by Pretty, functional set My husband and I received our tuscan return office group in dark gray last week. I have to agree with all of the positive things said in the reviews, especially: highly functional space for two people to work from and looks very nice. Definitely happy we got this one. I also want to reiterate a few cautions from previous reviews that I wish I would have payed closer attention to. The biggest one being the screw that attaches the drawers/end of the desk to the desktop. We also experienced the nail going too far and creating a bubble and crack on top of the brand new desktop! We did have a glass top cut for the desktop, so it hides it a bit, but what a bummer and poor design. Send shorter screws or something! The drawers under the hutch have a really loud click when they open and close. I'm hoping a little WD-40 or something might help this. Also, the magnetic hutch doors are extremely magnetic! I'm hoping this somehow loosens up over time as well. The holes mentioned in the instructions for attaching the hutch to the drawers didn't exist, but were easy enough for my husband to create by hand. Lastly, I wish I could get my hands on the matching gray paint as there are a few very small nicks in the paint here and there and I'm sure more will occur over time. Oh and the number and size of the boxes are overwhelming and quite large, but a special bulk trash pickup from the city took care of the disposal. February 28, 2016
Rated 4 out of 5 by Nice product, some issues For the amount of money we spent, the time we waited, I was a bit disappointed to find the following: One of the shelf units was not 'finished'. It's rough, as in they forgot to put the gloss cover. The other matching side is just fine. The screw to attach the shelf unit part of the desk return hole was too big and therefore we were unable to secure using the bolt/screw. The other bolt/screw went in "too far" but we caught it just in time so it didn't break through the desk top. We did not call to return anything because we waited so long we just wanted to get our home office put together and we figured we could 'live with' the issues. It is very nice and looks very nice. We ordered the glass top from a local glass company. It scratched the desk top so be extra careful when placing and don't move the glass at all or be extra careful. Again, all things we choose to live with. Once we have all our items placed we won't notice the 'issues'. To Ballard Designs, I recommend a triple check of product before it leaves your warehouse. Ours was on backorder for a long time and maybe that's why we have the issues we have. January 15, 2016
Rated 5 out of 5 by Sturdy, quality furniture with a fun feature! This furniture is exactly as described in measurement, color (I purchased the gray), sturdiness and quality. The lights inside the hutches are fantastic and they have a fun feature...they have three dimmer settings that are controlled by touching one of the outside hinges! Beautiful! November 9, 2015
Rated 4 out of 5 by Very nice office furniture. Hard wood, looks expensive. Goes together relatively easy, looks nice. It is not "fine" furniture, but the price would be much higher if it was. Good quality for the money. Satisfied customer. Delivery was right on time, very nice service. October 28, 2015
  • 2016-05-28 T09:03:06.831-05:00
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Product:MO303-Tuscan Return Office Group - Large
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