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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan Return Office Group 4.2 5 21 21
Nice layout but poor construction for price The quality of this product does not meet expectations. It is a nice layout but every piece has something wrong with it. For the price, one would expect sturdy construction and something that feels substantial. This isn't it. Every item has a scratch, crack or uneven doors/drawers. For example, the file cabinet (which came assembled unlike the rest of it) has screws protruding through the front of the drawers! For the price, I'm positive you can find a better product elsewhere. I'm disappointed in this product from Ballard Designs. September 22, 2014
Beautiful set, high quality, just as shows This is a beautiful office set, of high quality and even has lighting inside the hutch cabinets. Would recommend. August 21, 2014
Nice Design poor quality We have had many problem with this item and its quality upon arrival. The people at BD have been helpful but the process and time taken to fix the issues has been tiring. Of the 5 piece 2 were damaged. They had to be sent back and new ones sent to replace it. even the piece which we kept have small cosmetic flaws. This is a disappointment to our expectations and for the price of the desk made in China seems to be over priced. August 17, 2014
Looks very nice but has a few quirks First the good: My husband and I LOVE the double sided desk, it's fantastic. The furniture fits the room perfectly and we think the touch lights inside the cabinet are such a neat feature. Now the quirky: The drawers don't seat perfectly and are not very smooth when opening or closing. The finish on the furniture is "distressed" but it just looks like someone took a razor to certain pre-determined spots (they are in the same location on every piece) and cut a bit of the wood away, exposing bright unpainted pine(?) wood. I thought it was just the lighting in the pictures online and may not have purchased if I knew it was a "style". And the bad: We did have to assemble parts and when we tightened (hand tightened) the bolts of the bookshelf into the bottom of the desktop, the screw went too far and came up through the top of the desk. Not cool. Finally, a recommendation: Spend the extra money and have a glass company cut a piece for the top of the desk. This way, you don't have to worry about writing on top of it or scratching the finish. We think it was well worth the little extra AND it helped to cover up the split caused by the bookshelf screw. July 10, 2014
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Product:MO303-Tuscan Return Office Group
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