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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Rated 4.2 out of 5 by 41
Rated 3 out of 5 by Star333 Dark Gray...GREEN
Yikes, am I the only one that thinks this "dark gray" is gray/GREEN?
It looked really off when they delivered it, but thought it was the lighting in the room. Then I brought in my GRAY chairs and....ugh! To my husband's dismay I had to buy new chairs in white. I am going to keep it and just be happy that there is no more true gray furniture in the room. I do like the quality, but do not feel it's a value considering the price.
October 16, 2016
Rated 4 out of 5 by Nikolia Nice Office Furniture
I wanted this office collection for over a year, but hesitated because of the price. I looked at just about every place that sells office furniture and this was by far my favorite so I finally ordered it. When it was delivered there were dark spots on the desk return piece. I rejected the order and they replaced the damaged piece, but it took another 2 weeks. Other reviews commented on having issues with assembly, but I thought it was extremely easy to put together. Assembly only involved connecting the large pieces. I will be getting a glass top like others recommended for the desk because I can see how it could easily be damaged. It would be great if Ballard offered the glass top as an add-on to this set. I'm nervous to set anything on the top because I don't want to damage the paint. I give it 4 stars because I do notice some areas were the paint job is not the best and for the price you'd hope that it would be perfect. I've only had it for a week, but it seems to be quality furniture. It looks great and is very functional!
October 3, 2016
Rated 1 out of 5 by LED1 Ballard should pay for assembly
I love this desk and it is exactly what I wanted for my office but my experience with the assembly of this piece was a disaster. It has been 6 weeks and just now the desk is together and acceptable. The first time they delivered it we put it together and the top split. The glass shelf was also broken. They sent a new top and when we put that on the door broke. Called for a new piece and they don't supply just the drawers so they had to send an entire new desk. The corporate office has been great about sending me out new pieces but they would have saved themselves a lot of money if they just paid the delivery men to assemble the desk. For the cost of the furniture that should be included.
August 11, 2016
Rated 5 out of 5 by Bamore Beautiful!
Beautiful! Couldn't be happier with this furniture set. The set is very sturdy and looks custom in our office. I would recommend getting glass tops made for working surface too.
July 3, 2016
Our Chloe Bookcase showcases durable, cellulose-based raffia with open shelving framed in
shiny pewter nail trim. The substantial frame is handmade of mahogany with four deep shelves protected by high-clarity 3/8" tempered glass. Chloe Bookcase features: Pair two in the ...
The clean, architectural design of this metal frame Bookcase is based on
an antique bricklayer's table. Use it as casual shelving in the dining room, flanking a fireplace in a living room or pile with books and accessories in the ...
This ingeniously designed Bookcase epitomizes the best in French Industrial styling. Iron
posts have decorative castings and hidden notches in the back, so you can adjust the shelves and book guards to fit the height of your books. Assembly required. ...