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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan Media Set - 4 Piece 4.7 5 30 30
A great addition I had been looking for the perfect entertainment center. Wanted it to look like a built in without the price of a built in. This one fill the bill in every way. Purchased the black. It's gorgeous. The slightly distressed look makes it even more impressive. Love this media set and love Ballard! June 30, 2014
This piece make the room, we love it. The leveling adjustments on the bottom make easy work of fitting the pieces into place uniformly. The best pic for us and our room. June 10, 2014
Very Pleased with product and delivery. I was very pleased with the product, it was even nicer than I expected. It is well made and nicely finished. I was also impressed the with the packing materials, very well protected for transit. The delivery crew were prompt and courteous and set up the pieces in our desired location. The driver unpacked each piece outside and called me to the truck to make sure everything was satifsfactory before he brought it in. Overall I was pleased with my experience with your company. May 20, 2014
Beautiful but not very functional In addition to these pieces I also purchased the file cabinet and hutch and have them all on one wall as a unit. It looks very nice and the units are all high quality. They are solid wood so VERY heavy. There are a couple of problems. If you only have a few large items to display the shelves might be adequate but there are only 5 shelves and if you have a lot of smaller books, then you have a lot of unused space. It would be nice if you could purchase additional shelves but you can't. The media center hutch is more trouble than it is worth. It has a solid back with only a small hole for the cords to go through and the back of the media cabinet only has a couple of small holes on the back as well. To change out a component you have to take the hutch off, then tempt to pull the bottom unit away from the wall so that you can then run the cords through. If you have the units set up against each other then you will probably need to remove everything off one of the units next to it as well. It is quite heavy so in hindsight we should have left the sliders under it and just gotten more. I have only had it a couple of weeks and have already had to take everything apart just so that I could just hook up a new cable box. Also since there are only 4 small holes on the back of the bottom unit, you have to leave the glass doors ajar for ventilation. If I were ordering this again I would definitely not order the hutch. I might be able to leave the bottom unit far enough away from the wall to make it easier to change out components if it didn't have the hutch. April 11, 2014
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Product:MV214-Tuscan Media Set - 4 Piece

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