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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).
You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.
If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?
*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.
We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.
Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.
Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.
Special delivery methods are noted in the item description.
Standard Delivery Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.
Threshold Delivery Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.
In-Home Delivery In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)
O/S (Oversized) Delivery Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.
Express Delivery Express orders received by 4 p.m. EST are shipped the same day. For items under 15 lb., the following Express Delivery rates apply:
Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.
Swatch Shipping Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $6.00 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.
We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.
Tuscan Media Console and Hutch is rated
4.8 out of
Rated 5 out of
Excellent choice!This piece is perfect for our needs. It matches the set of three Tuscan book cases that we have had for several years and it fits perfectly in the space we have for a TV console. It arrived in excellent condition and works well with all the media hooked up. The remote works through the glass doors.
Date published: 2012-03-10
Rated 5 out of
Solid quality, understated beautyWe just moved to a single-family house from a townhouse, and I've been searching for a few new pieces. Most "entertainment" or media furniture is either enormous, or it's flimsy and featureless. We were a little nervous about ordering such focal-point furniture online, but we have been thrilled with our purchase: the Tuscan Media Console and Hutch, along with Tuscan Left and Right Bookcases, arrived yesterday. They are well-packed and completely assembled (except for inserting the shelves). We are thoroughly pleased with the "tuscan brown" finish, the solid construction, the elegant and classic lines, substantial top molding, roominess for all our components and more. In short, we are very satisfied with our beautiful furniture and look forward to living with it for many, many years.
Date published: 2011-07-21
Rated 5 out of
Excellent quality productI love this piece. Much nicer quality than I expected.
Date published: 2011-09-30
Rated 5 out of
Exactly what we were looking for...The console and hutch are beautiful and appear well made. We love the color (Tuscan Brown)! It is lighter than an espresso brown and you are able to see the grain of the wood. It does not have red tones in it like a cherry wood, in my opinion. We have espresso brown end tables and leather ottoman and it all goes together nicely. Our 52" Sharp Aquos TV fits perfectly as well.
Date published: 2012-07-20
Rated 5 out of
Exactly as advertised!We have purchased several pieces from the Tuscan groupings and have been pleased with all. This is no exception! The size and design work perfectly in our family room.
Date published: 2012-10-08
Rated 5 out of
Beautifully detailedThis is a beautifully made, solid product. I love that every inch of the piece has been finished and detailed, even the top!! It works beautifully in my small space!
Date published: 2011-03-16
Rated 4 out of
Pay attention to color...I wanted to give a heads up to those of you seeking the Tuscan Brown finish. In most of the photos, both online and in the catalog, the finish comes across as being Tuscan in nature...a woodtone with fruitwood or "orange" undertones. When my media console arrived, it was VERY dark...almost dark cherry or mahogany in nature. On the plus side, the piece is very well-made; and the delivery service was polite and most accomodating. I was, however, disappointed in the color. The shipping box was marked "brown", not Tuscan Brown. I don't know if that made a difference. Just to let you know...
Date published: 2011-10-11
Rated 3 out of
Frustrated!!First of all, this piece is beautiful and well made...However, I am EXTREMELY frustrated with this company for the inaccuracy in the measurements! This product is not 56" wide, it is 57 1/2 '' which in my case, makes a big difference :( Unfortunately, I will be unable to use this lovely piece of furniture in my home. For years, I have been looking forward to ordering from this company and my first experience has been SO disappointing...
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