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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.6 out of 5 by 16 reviewers.
Rated 5 out of 5 by quality workmanship I purchased this bookcase for my sons bedroom to coordinate with his tuscan desk from Ballard. The quality was amazing. I am not sure what type of wood it is made from, but so far the piece has not nicked or had any issues. I would also like to add the desk with zinc top looks great for my sons room. I had bought one last year also for my other son. It is holding up great and the drawer mechanism is smooth and not clumsy. Well worth the money and should last throughout middle school and high school. September 4, 2014
Rated 5 out of 5 by Love this bookcase! This bookcase fits the space beside our fireplace perfectly and looks wonderful. It arrived on schedule with no problems and no imperfections in the furniture. I have ordered two pieces of furniture from Ballard and have not been disappointed in either one! February 23, 2014
Rated 5 out of 5 by Beautful, good quality I purchased this bookshelf, aong with 2 matching file consoles, for a home office. The color is beautiful and it is high-quality. It looks as nice as the pictures. I love the color and is just what I needed to complete my home office. While the price is high, I went to some office stores and this price is comparable, while the look is much better for a home office. I am very pleased with my purchase. February 12, 2014
Rated 4 out of 5 by Tuscan bookcases Ordered two Tuscan center bookcases. Happy with the quality of the bookcases. Delivery was prompt and outstanding. Bookcases unpacked and set up in the designated area by the delivery men. All packaging materials were disposed of by the delivery men. All in all a good experience. July 28, 2013
Rated 4 out of 5 by Great Value I ordered two Tuscan Cream large bookshelves and they are exactly what I wanted. They arrived quickly and the delivery service was great. February 17, 2013
Rated 5 out of 5 by A Beautiful Bookcase The bookcase arrived in perfect condition and the delivery men did an exemplary job of setting it up and clearing out all of the packing material. It is a beautiful addition to our home. December 5, 2012
Rated 5 out of 5 by Quality bookcase I ordered the flush tuscan brown bookcase. Delivery was great, they unpacked, set up the bookcases and removed the packaging. The problem I had with the set is that the shelves are only 11 inches deep. The description says it is 15" deep, but that is at the top with the molding. I wanted to store 12 x 12 scrapbooks, so needless to say they did not fit. I called customer service, explained the situation, and decided to order the large center piece to replace the center piece of the flush set. This was not a problem since the description wasn't totally accurate. I received my new bookcase two weeks later and the delivery company repacked the old one for return. I am very happy with the set. The tuscan brown color is much darker than the pictures online or in the catalog, but overall I am happy with my purchase. It is a quality piece of furniture. October 27, 2012
Rated 5 out of 5 by Tall, beautiful, and well made We ordered the center bookcase and are really thrilled with how it looks in our study. We ordered it in cream, and it's a perfect match for a cream colored armoire that we already have. I like the fact that the bookcase goes almost all the way to the ceiling. It's elegant looking and makes the room seem taller. Also like the fact that three of the shelves are adjustable; you just move the 4 supporting pegs and can change the shelf height to suit your own needs. The crown molding at the top is a nice touch as well. I'd definitely recommend this bookcase and am glad we made this purchase. May 31, 2012
Rated 3 out of 5 by Shelves sag Bookshelf is handsome and stately, with nicely stained dark wood, and though quite large, it efficiently fills the wall space without obstructing the room. Our main criticism is that the shelves sag! Even with a single row of standard-sized paperback books, there is a noticeable 1/2 inch downward bowing at the midpoint for the three shelves which are flat boards sitting on side metal brackets. The bottom shelf and the third shelf, which are built-in to the book case, don't have this problem. May 16, 2012
Rated 5 out of 5 by Great craftsmanship Speedy delivery, beautiful product. Waited 8 months to purchase and now wished I hadn't waited so long. April 12, 2012
Rated 4 out of 5 by This is a great buy! One of the shelves came scratched but your customer service is excellent and I received credit back. Thank you! May 8, 2011
Rated 5 out of 5 by I love the high quality of paint and molding I ordered two center bookcases and put a chest in between that is the same depth ,it looks great and holds a lot of my oriental boxes, as well as big art books One thing I wish for is more holes for shelves adjustment . March 16, 2011
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Product:MV121-Tuscan Large Center Bookcase

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