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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan Flush Bookcases - Set of 5 3.3 5 6 6
Product was very disappointing First - It had a distressed look that was not described in the magazine. Really it looked scratched up by an animal. 2. After the boxes were removed there were several large holes in the wood. 3. You are automatically charged an extra $200 for nothing - the delivery team will only take the shelves out of the boxes and put them in the room you desire. They do not assemble or secure to wall. 4. I took off work, paid a lot of money for these shelves, had to return them and still do not have any bookshelves. So upset & disappointed. November 15, 2013
It SMELLS... I have two issues with this otherwise as described if over-priced set of bookcases: 1) They smell, seriously, they stink. I've spent enough time around stables to know this aroma! After two days the stench is starting to dissipate but initially you couldn't stay in the same room. 2) Yes, the bookshelves come with levelers but they don't come with someone to do the leveling. Also, they don't come with bolts to attach them together or anything with which to secure them to the wall. I'm contrasting the lack of delivery service with a competitor which delivered a media center to me a few days before and made sure everything was PERFECT before they left. The trucking company took the packaging material away after I asked. I'm hiring a carpenter to come to my home, level the bookcases, bolt them together and secure them to the wall. If I'd known I would have to do this I would have thought at least twice. I think that when the smell goes away and the carpenter is finished these bookcases will be fine. Just don't look for instant gratification right out of the box! August 4, 2013
These bookcases are just what I wanted! I ordered these bookcases in October to go along the wall of my study. One of the five was damaged and a replacement was ordered. It took several months to get the shelves...when they finally arrived I was happy with the look and quality. It took a long time to get everything, but Customer Service was polite and helpful throughout the experience. April 11, 2013
Wonderful addition to our home! love my new bookshelves. great quality and look fantastic. someone even asked me if i had them custom made!!! we did use screws to hook them together as they are on a hand scrapped wood floor and it was hard to level them together for a perfect fit. delivery and set up were perfectly executed and professionally handled. you will not be disappointed in this purchase. February 14, 2013
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Product:MV257-Tuscan Flush Bookcases - Set of 5
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