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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.3 out of 5 by 23 reviewers.
Rated 5 out of 5 by Thhe bookcase is exactly what we needed. Very good quality and solid construction. We ordered additional bookcases after receiving the first bookcases and the color matched. September 15, 2014
Rated 4 out of 5 by Excellent delivery service! Deilvery was great---on time and they put it where we wanted it! The bookcase is exactly as advertised. I wish it was available in a pure white---it is a very creamy color. I am very happy with this purchase. June 21, 2014
Rated 5 out of 5 by Perfect addition I am pleased with everything about the bookcases (bought 2). They arrived in a timely manner, were packed with utmost care, only assembly required was to add the shelves and level the furniture. I needed a very specific size for either side of a double window and to match an office unit I already owned. The Tuscan bookcases fit perfect and matched almost perfectly. I will enjoy the furniture for many years to come. This was my first experience ordering furniture online and it was a very positive experience. I also found the price quite reasonable for the quality of the furniture. I was able to take advantage of an existing sale also. February 14, 2014
Rated 5 out of 5 by Great quality and ease of set up. Delivery and set up went smoothly and I love the quality of my new bookcase. February 5, 2014
Rated 5 out of 5 by Great quality - darker than hoped I ordered the flush and the corner Tuscan bookcases to use with three Tuscan bookcases that I ordered 6 years ago. The cases were delivered in perfect condition and are really easy to install and level, and the quality is great. Unfortunately the color of my new bookcases is different than those that I already have; these are a darker brown, more of a mahogany than a traditionally reddish-tinged Tuscan brown. I'm planning on keeping the bookcases and I'll just stain the older ones to match the new ones - but if you're trying to match older Tuscan bookcases you might want to be aware of the color difference. January 20, 2014
Rated 5 out of 5 by Absolutly beautiful! I only had room for two of these, but I can imagine how wonderful the 3 piece set would look together on a wall! I highly recommend these cases! January 5, 2014
Rated 4 out of 5 by Good use of space Easy to assemble. Good color. Fits well into my office. August 9, 2013
Rated 3 out of 5 by Bookcases don't look like their catalog picture Although we are keeping them, these bookcases are somewhat of a disappointment. The unfinished tops and the limited number of shelf positions are not what we expect for their top quality price. Also, the Tuscan Brown color is much darker than they appeared to us from the catalog pictures. At least they are sturdy and Ballard replaced the broken shelf very soon upon our request. April 9, 2013
Rated 5 out of 5 by love it Matches my fireplace and looks great. bought 2 for each side. good price . thank you! April 6, 2013
Rated 5 out of 5 by Beautiful piece We have purchased many items from Ballard and have never been disappointed; this bookcase was no exception. It arrived early; the delivery people were very careful and professional regarding its placement and cleanup; and the bookcase looks fantastic in our living room. A quality piece as always! February 6, 2013
Rated 4 out of 5 by Nice product but damaged I really like this product but it came damaged with a couple of shelves totally destroyed. They were replaced without issue but I had to wait another week for delivery. September 10, 2012
Rated 4 out of 5 by Great Finish I love my new bookcases. Shelves are easy to adjust and the finish is beautiful. The only improvement would be to finish the back like the sides and front. Overall I am very happy and delivery was a breeze. May 14, 2012
Rated 5 out of 5 by Look like built ins These bookshelves look like a custom built in. Great value for quality. March 28, 2012
Rated 5 out of 5 by Adjustable alignment made for perfect appearance I have five of these in a 130" book wall. My floor, like most, is not perfectly flat. Therefore, I started with the middle case, and using a level, adjusted the feet. Patiently working out to the left and right, adjusting the feet of each case, I have what appears to be a single piece of furniture. December 17, 2011
Rated 5 out of 5 by Beautiful and Sturdy We bought two of the center flush bookcases in Tuscan Brown. These are high quality pieces; very sturdy. The brown color is deep and rich (not reddish), the veneer is semi-glossy. They look great in our living room, flanking a big picture window. We have 11' ceilings, and it was very hard to find tall, slender bookcases. The height on these is perfect. Delivery does take 2-3 weeks, so patience is required. But we are very happy with the result. October 28, 2011
Rated 4 out of 5 by beautiful cabinets I received my cabinets last week and they arrived sooner than expected with professional delivery. I ordered a left flush and a right flush with the intention of putting them together for a one-unit look. As mentioned in other reviews, the cabinets do not sit flush together without some sort of bolting/fastening. Even with this there is still a gap between the bookcases causing them to look like two pieces pushed together. I may add a piece of trim moulding to cover the gap. That said - we installed lights in the top and the cabinets are beautiful. August 29, 2011
Rated 5 out of 5 by Perfect bookcases! We bought two bookcases to flank our dresser in our nursery and they look absolutely perfect! The cream finish is well done and the size of the bookcase is substantial enough without making the room feel heavy. Good value, quality product, quick delivery. Overall, a great customer experience and I'm very happy with our purchase! July 9, 2011
Rated 5 out of 5 by beautiful This is exactly as pictured, although a bit more yellow hue to it than it looks in the pics. Still would be considered antique cream color, just not white or antique white at all. BEST of BEST, it was delivered all in one piece w/no assembly required! :) April 6, 2011
Rated 4 out of 5 by Exactly what we were looking for! We bought 2 bookshelves and the return desk. This set is great and very nice looking. The desk space is plenty for multiple computers and space to write on without feeling crowded. This was more than what we wanted to spend but I couldn't find this style anywhere else. I like that we didn't have to put it together and it was brought right into the room. March 16, 2011
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Product:MV150-Tuscan Flush Bookcase

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