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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan Flush Bookcase Set - 3 Piece 4.7 5 28 28
Great size, great price I searched every store imaginable and ordered these bookcases. They were the only ones I found big enough to fill a large wall. The color is a dark red-brown. There are beautiful details in the wood. There are adjustable feet on the bottom of each piece which was helpful because not all floors are even and we were able to adjust it properly so it was flush together. They are the best priced bookcases. The quality is solid. We are very happy. March 16, 2011
Love them! I wanted these bookcases for so long and finally splurged. They are beautiful and look great in my living room. They are sturdy and well-built. The shelves were easy to put in and are easily adjustable. Delivery was very simple-the guys removed the pkg and brought them in and set them up (no assy required). Mine are on carpet, so they aren't perfectly flush, but that is to be expected and it's not really that big of a deal to me, they still look great. They do have levelors on the bottom, so I imagine getting them level on hard flooring would be no problem. I'm so glad I finally got them! March 16, 2011
Look and quality not as expected, for the price. Bookcases were packaged very well by the manufacturer. The color is more yellow-toned cream than pictured. Since it does consist of 3 separate pieces, considerable time and effort was spent trying to get all three pieces aligned and leveled to appear as one cohesive unit. (Ours were set up on hardwood floors). By the time the leveling effort was complete, a piece had already broken off the back bottom of one of the bookcases. These are listed as crafted of wood and wood veneers, however, based on the broken area, these are pressed wood/particleboard and veneer. Not what was expected for the price. March 20, 2011
Exactly what I wanted! These bookcases are exactly what I wanted for a wall in my dining room. My ceilings are tall and the woodwork is antique white, so the tall bookcases in antique white fit perfectly and look built in. They are beautiful and everything I placed on the shelves stand out great. The construction of the bookcases is very well done. They are sturdy and well built. I am very pleased. March 16, 2011
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