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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan File Hutch and Console 4 5 13 13
Very nice This is a very nice cabinet (nicer than I was expecting for the price). Seems well made. Plenty if space between the shelf and the drawers. We are using it as a desk cabinet. We like that it could function as many other things too (would be nice in a dining room as a china cabinet). Will have this piece for a long time. It still has a bit of a smell a few weeks later, but my pregnant nose is ultra sensitive. August 10, 2011
This product doesn't have properly working file drawers. I am waiting for my 3rd set of file drawers to be delivered. The first set's bottom drawer appears to have been installed crooked as the left and right sides do not close at the same time. One side is out about 3/4 of an inch out from the other. The replacement set of drawers I refused upon delivery. The drawers stuck badly mid-track and wouldn't slide consistently and properly. They were not functional. We are trying one more time. The service through Ballard's has been excellent in accommodating us. Unfortunately, there is a quality control issue with this product. March 30, 2014
Function and beauty! I love my Lateral File Console hutch. It is beautiful and functional. I enjoyed organizing my office and books in it. It looks stunning. October 31, 2011
Nice piece of furniture I bought this hutch, and the left and right bookcases. The three pieces look very nice together, and the quality is good. One small issue is that it is a little tricky to get all the pieces aligned and level with one another. A note for future buyers; the rods for the file drawers are taped to the bottom of the cabinet, so be sure to remove them before you set everything up. September 9, 2012
Great place for files I needed extra space for my files, so all is organized now. Also, the cabinet looks great, and I love the way the interior of the top lights up with just a touch of the finger! December 15, 2013
Beautiful Quality The quality of this furniture definitely matches the price. It's heavy, nicely put together furniture with a beautiful paint and finish. Clearly, Ballard Design is not inexpensive, so I was pleased with the product for the price paid. I'm sure I will enjoy this furniture for years to come. December 17, 2012
Wonderful product Hutch & console are well built. Electrical for lighting was a bit tricky to access. Also would like to have had two shelves instead of just one for the Hutch unit. Overall I truly love my file Hutch & Console x 2. The drawers in the Console are perfect and give you the option of using hanging files. These units replaced a stacking lawyer's bookcase and file cabinet. The best decision! This is the second furniture purchase I have made and would not hesitate again. April 17, 2013
Not that great! Although the pieces have a good look - they don't align properly even after playing with the leveling devices on the bottom of the pieces. The working hardware is not great and not for heavy use. February 1, 2013
Looks great and perfect size I was afraid it would be too big in our office, but it's smaller than I expected - which is good, as it fits perfectly and looks great. We love the feature of the light inside that can be turned on by a touch. It looks great!! December 21, 2012
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