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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan File Console and Hutch 4.1 5 16 16
I'm generally pleased--for the price I ordered the hutch and console along with two side bookcases. For the price, I was actually pleasantly surprised by the finish--it is a nice rich cream (not white), just rubbed, not heavily distressed, could be smoother on the shelf surfaces, but nice on the front surfaces. The construction of the file console and hutch doors are also pretty sturdy for the price point. The back construction is not high quality, so it needs to be handled carefully. I was disappointed in a couple things: the "in house" delivery that I paid so much for is really just setting the pieces inside your home--no set up, leveling or assembly. Since the hutch and console are two separate pieces, I needed significant help putting them together--definitely not a one-person job nor a job for the unskilled since there are no instructions about how to assemble the pieces. They provide you with brackets/screws, but no indication of where/how to install them. It's also a very good thing that my floors are level since the levelers on the bottom of each piece were very shoddily installed (cracked, crooked) and absolutely useless. Because I have level floors, a handy husband and moderate expectations, I'm quite pleased with the set. May 22, 2011
Perfect!! I looked for weeks for the perfect piece. I wanted an attractive piece of furniture to act as a desk/organizing area in my kitchen. This piece is not too deep, like many of the other secretary desks and armoire style pieces. I really wanted a filing drawer to keep all of my household files in easy reach. The hutch is beautiful. The lighting inside the glass doors is very soft. I purchased the two drawer file, small hutch, and charging station from the Home Office collection as well. They fit inside the hutch on top of the file console. No more cords everywhere, and I keep my laptop inside the small hutch for charging. It is always handy! The charging station is a little tight for iPhone/ipad charger, but it will fit. I couldn't be happier with this purchase!! The finish is very rich. The quality is high-end. The drawers close very softly with a slight catch, so they don't slide open on their own. But, you do have to be sure to close them all the way. And, the rubbed black doesn't show fingerprints too easily. January 20, 2012
very poor The delivery of this order was a nightmare. After 5 deliveries I finally have all the furniture. The hutches are poorly made with big gaps and the file doors do not close properly. One of the glass shelves does not fit over the shelving pins probably because the cabinet is not square. I am going to a local glass store to have a new shelf cut instead of dealing with Ballard anymore. I am very discouraged with the quality of this product. January 25, 2014
Very nice This is a very nice cabinet (nicer than I was expecting for the price). Seems well made. Plenty if space between the shelf and the drawers. We are using it as a desk cabinet. We like that it could function as many other things too (would be nice in a dining room as a china cabinet). Will have this piece for a long time. It still has a bit of a smell a few weeks later, but my pregnant nose is ultra sensitive. August 10, 2011
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Product:MO228-Tuscan File Console and Hutch