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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan Desk Return 3.8 5 12 12
Desk is sturdy and for the most part serves the purpose although a central drawer or keyboard tray would have been appreciated. It was difficult to get the bolts to secure the top started since they were not lined up well even though the top was aligned correctly. There is still one bolt not installed because it simply does not line up. Also one bolt securing the file cabinet portion is causing a slight bulge in the top. The desk and cabinet come in two boxes and do require assembly although I was assured this would not be the case. May 9, 2014
Beautiful desk with a delicate finish The Tuscan desk was something I looked at for a few months. I love the size of it, perfect for my 27" monitor. However, I did send the desk back due to the finish. The desk was dented and the over all finished was flawed beyond repair. Not the quality I expect from Ballard. Please note that you have to assemble this very large desk yourself. The shipping price is just that...shipping. February 17, 2013
Be careful with the screws while assembling This desk is a great size and it's wonderful for working at both sides. The style is nice, and the build is solid. The top will mar with any pressure. I plan to get a glass top cut. Be careful when screwing the base into the top, the screws will cause the paint to buckle on the desk top. February 16, 2013
Great product We couldn't have picked a better desk and hutch for our office. It fit perfect, and the quality was great. The delivery, and customer service by Ballard's was second to none. I definitely know where to look for my next piece of furniture. February 16, 2013
For the price, this product falls short. The finishing touches such as the paint were less the professional. Upon close inspection, the paint job had paint drips and bubbles. We also purchased the filing cabinets that had the blimmishes. You would think spending this amount of money you would have received a better quality product. Also, a better visual of the furniture on the web site would have been helpful. January 21, 2013
Nice look, dents very easily Very disappointed that the wood is so soft that it dents easily that writing on a piece of paper with pen ruined sections of the table. If you want this item I HIGHLY recommend you install a piece of glass on the top...otherwise not worth the price. November 24, 2012
Not worth the price This piece was not as easy to assemble as anticipated. Slots for screws did not align without some maneuvering. In addition the desktop finish and finish around molding were shoddy. Not worth the price paid especially considering the exorbitant shipping amount charged October 10, 2012
Beautiful and Big This well-made desk is just perfect for sharing. you can fit a chair on each side. The larger legs has two side for storage- one side has drawers and the other selves. Sleek, smart and functionable! May 2, 2011
Product:MO255-Tuscan Desk Return

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