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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 3.9 out of 5 by 16 reviewers.
Rated 4 out of 5 by Beautiful Home Office Solution I ordered the cream desk with two lateral files. It has transformed my home office. The lateral files were fully assembled and only needed the file rails added. The desk went together easily and the 3 pieces look beautiful together. I did order glass tops for all 3 pieces from a local glass store and waiting for the custom Carson chairs to arrive. Fortunately I live near a Ballard store and was able to pick up the units in my own truck because the freight was exorbitant. Great purchase! June 8, 2016
Rated 4 out of 5 by Beautiful Desk We recently overhauled our home office and got this desk, the file cabinet and hutch and the secretary piece. The set is beautiful and fits well, even in a small room (11x11). The desk is large though - make sure you measure. You can easily fit a person on each side working together. I used the booklet that comes with the collection and took the graph paper and cut out the individual pieces. It really helped determine what would fit in the room.The desk comes in pieces so you can flip the pedestal to attach facing either way. Since the desk is deep, even though the file drawers are only half deep, they are still substantial. The bookshelves on the other side are a nice touch and I like the way the ends of the shelves are finished with the molding. The Tuscan brown is a nice dark traditional color and goes well with the rest of my cherry and mahogany furniture. The furniture is beefy and heavy and looks really rich. My only complaint is the "forced antiquing". I think it would look better if they didn't add the little dings to make it look old. Up close, they look a little "forced". But it's not enough to take away from the beauty of the furniture. Overall, the set looks great and I would definitely recommend it. June 2, 2016
Rated 4 out of 5 by Beautiful desk (and hutch)! I absolutely love this desk (and hutch) from Ballard Design. The desk is HUGE, and perfect for my home office. It's very beautiful with lovely design elements (and super practical). The only down side is that it scratches and chips very easy ...even from things that do not have a sharp edge. After having it for 2 weeks, I ordered a glass top (from a local company) to prevent scratching. Also - the color is such a dark gray, it almost looks green. Would definitely recommend, but plan to get a glass top to protect the top of the desk! March 6, 2016
Rated 5 out of 5 by Large Desk We ordered the desk to go with the bookshelves and hutch of the Tuscan collection. It is a beautiful set. The desk is well constructed and very sturdy. The shelves on the opposite side from the drawers are a nice addition. The desk is very large, which is great for all projects. We are very pleased with the piece. Our only complaint would be the shipping costs, which are a little extreme with comparisons. November 22, 2015
  • 2016-09-27 T19:13:48.577-05:00
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