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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan Corner Bookcase Set - 4 Piece 4 5 3 3
Great set of bookcases These were my first purchase from Ballard, and I was very uneasy making such a big purchase as my first. I was unable to find anything comparable or in the same price range anywhere else, so I took a chance. I have to say I am completely satisfied this this purchase. Quality is outstanding. Delivery was prompt, and the in-person delivery was worth it. Units come packed very well in individual cardboard boxes. The delivery people took the cardboard and materials with them. Color is a little darker than I was expecting (almost a lighter mahogany brown), but still beautiful. Leveling these was the hardest part. Each piece has four adjustable feet on the bottom. The corner pieces have hardware to attach them together, which helped tremendously. I wish the other pieces had connecting hardware as well. I improvised and used some bolts around the house, and it worked beautifully. I wanted these to wrap around the corner, and then stretch out on the rest of the wall, so I ordered this set, and two individual flush pieces. The color matches well between the pieces, and looks like a cohesive wall of shelving. Overall, very satisfied. May 30, 2011
Nice sturdy engineered product. Arrived timely and delivered inside. Packing material taken away. Easy for wife and I to move into place after it was uncrated by deliverymen. Able to set level on ground without adjustments. Probably would not have tried buying this type furniture except for sale feature on the corner bookcase set. Corner unit has custom feel, not just placing two units together at corner...good fit of engineered two pieces. Will keep eye on adding units in future if sale priced. Has built in feel. Can't say enough good things about this plunge into catalogue furniture purchase. November 25, 2012
Services is Everything and Why I'm Not Thrilled This was our last purchase with Ballard. We had looked at these bookcases for awhile and finally decided the higher price was worth it. Leveling these bookcases was a challenge, but through trial and error, we managed to get them reasonably well set. Then we noticed they arrived and were delivered without all of the shelf brackets. I called Ballard and they quickly sent out new brackets, but these arrived and were the wrong size. We are still waiting on the next set to arrive. After receiving a dented lamp and then this experience, I will look elsewhere for better quality. April 6, 2013
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Product:MV218-Tuscan Corner Bookcase Set - 4 Piece