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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Tuscan Bookcase Set - 3 Piece 4.5 5 32 32
A decent design poorly and cheaply executed. We received our Tuscan 3-piece set last week. We live in a pre-war apartment with an elevator,but had a bit of a struggle with the large center section. We were disappointed at how easily the finish (rubbed cream) chipped as the movers unpacked and installed the pieces. We tried to put the shelf pins in ourselves, and found that only one of the 3 pieces was drilled properly for the pins...all of the other holes were too small and we had to pound the pins in using a hammer--certainly these shelves are no longer adjustable. While the shorter shelves on the two side bookcases were sturdy enough to handle a full load of books, the shelves in the center section sagged and cracked under the weight anything more than 20 books or so-- huge disappointment as this unit is advertised as a bookcase, but can't really function as such in its largest section. The backs of the bookshelves are too flimsy to add any cleats or bracing to support books in the center section. The units have adjustable 'feet' underneath that help to level the cases--perfect for us with our old wood floors--but the mechanism for the two front 'feet' on the center section were stripped and didn't adjust when the poor sagging center section has cardboard shims propping up the front. Given the difficulty we had getting the unit installed, and the fact that we're in a short term rental, we decided to keep our purchase, but I would strongly advise anyone considering to invest nearly $2,000 in a bookcase unit to avoid this product. June 26, 2012
Sagging shelves already We purchased the three shelf units (one large and two smaller). Assembly was straightforward, but leveling was trial and error because the adjusting screws are not accessible without laying the bookcase on its side. After less than two weeks the adjustable shelves in the large unit are beginning to sag without anything on them. The shelves have a trim on the front that makes it impossible to flip the shelf over. Definitely want to think about ordering this unit. August 20, 2012
Beauty and Quality I ordered these in Black and I love them! They are very good quality and fill up a wall nicely. The adjustable shelves were a bit hard to slide into the case, but if you place a towel down on the shelf to protect the surface and use a rubber mallet to gently tap them into place, they go in very nicely. My only wish is that they were about 6-12 inches taller for a more dramatic look. But overall, very happy and would highly recommend. April 2, 2014
Beauty, high quality and great value We are very happy with this bookcase. It's is beautiful and high quality in all respects and looks just like the image in the catalogue. Ballard's delivery service was outstanding and the only assembly required was unpacking and placing the shelves. The system actually exceeded our expectations in that each individual unit comes with internal leveling feet that really helped with set-up. We were initially disappointed with color as it is a shade or two darker than what is shown in the catalog. However, we quickly got used to the darker color as it adds a sense of richness to our room. Overall we love this bookcase and highly recommend it. December 30, 2011
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Product:MV162-Tuscan Bookcase Set - 3 Piece