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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 215 reviewers.
Rated 5 out of 5 by EXCELLENT I just received my 2x3 red rug for my kitchen. I LOVE IT! It completes my kitchen decor. In fact, I'm ordering two more...(1) runner, and one more of the 2x3. Good quality rug with no rubber backing. July 27, 2016
Rated 5 out of 5 by Absolutely LOVE this carpet! For many years I have wanted the Turin Rug! The pattern was perfect for my style. Every catalog that came in the mail from Ballard, I would immediately looked for the Turin rug. I have almost placed an order so many times with the different colors. Never feeling comfortable to spend the money where it could go somewhere else. When your sale came in June, I finally decided to buy at least one Turin rug. My husband and I eat dinner in the living room. Our children are gone so it's okay now for us. I have cleaned the carpet under our feet SO MANY times. This BEAUTIFUL rug (3' x 5' in tan) is just right!! It meant so much that my wish for a Turin rug came true on sale and with free shipping! I would love a whole house full of them in different colors!!!!!!!!! I'll dream on! July 9, 2016
Rated 1 out of 5 by Fell Apart: In just 30 days my rug looks like it's 10 years old. I've waited three years to buy this beautiful rug and when the priced dropped I ordered a 5x7.6" size. The rug arrived inside a plastic bag and was very heavy to carry. It would be impossible to return- bag has to be torn in order to open rug and would need to be "repackaged" to ship by UPS again. I followed the included "maintenance" insert and did not vacuum the rug. I'm using it indoors in my office and my feet barely touch the floor as I sit curled up in a leather reading chair. In 30 days right below my stationary chair (no wheels or movement on the chair) the rug has frayed badly! The threads on the rug are rolling into what resembles hairballs...and in a space where foot travel is minimal. Very disappointing. Other places on the rug are also fraying. In just 30 days my rug looks like it's 10 years old. I did read other reviews with similar issues and felt reassured when the response of some reviewers was "don't vacuum." I was fooled- the vacuum is not the reason this rug falls apart...it's the construction and materials. Shame on me..I lost all my hard earned money on this purchase. June 15, 2016
Rated 4 out of 5 by I love this product. The order arrived in a timely manner. I have admired this pattern of rug for a while now and decided to order three for my upstairs hallway. They are quite plush for an indoor/outdoor rug which makes them more comfortable to walk on than the previous rugs I was using. Look closely, though, at the picture online. There is a subtle striping that I wasn't aware of when I ordered. Nonetheless, I am quite satisfied with these rugs. April 21, 2016
  • 2016-08-12 T11:18:09.731-05:00
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Product:RW039-Turin Indoor/Outdoor Rug
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