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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Turin Indoor/Outdoor Rug 4.2 5 163 163
Love these rugs Great quality, wonderful design; fabulous feel on the foot. I have four of them; 2 runners, the small one for the foyer and the 4x6 in front of the Martin Console. April 16, 2012
Great look and feel Love that it looks like a real rug but has the durability of a indoor/outdoor rug. Do be careful to read care instruction. Vacuum without the beater bar on use the hard floor setting otherwise you will snag the rug. I got the red and the color was not a true red but i love it. March 26, 2012
Great Motif and Color Choices These rugs have a nice feel. I am using them in a Jack and Jill bathroom in a vacation house. They blend well with the tile and fit perfectly in front of each individual sink and by he tub/shower. March 13, 2012
I like the rug It has good texture, colors and design. It's in front of an outside door where it gets much traffic. I'm pleased that it doesn't show much dirt and vaccums/shakes out easily. March 12, 2012
Sheds a lot The rug is nice and soft underfoot. The color is not at all as pictured. I ordered the dark brown. The picture looked like almost a taupe with cream and white checks. Actually the brown is more like the color of dark sisal and the white is very yellowish. I have had the rug down for a week and it sheds a lot. I keep picking up big balls of grey fuzz. I am going to try to vacuum it today to suck up some of that stuff as it makes the floor look dirty around it. I am disappointed in the color but it is very comfortable to stand on. The rug came very quickly. I ordered it on Saturday and it came the following Tuesday. March 12, 2012
I waited a long time to purchase these rugs, just waited for the right price. I love the overall look of my Turin rugs. I was a little disappointed with the actual shade of red. From the catalog picture, I expected a deeper more true red. As I said before, I've waited a long time for the rug to go on sale and I love the overall look. March 11, 2012
Awful After waiting over 2 months for the delivery I was extremely disappointed with the quality of the rug and the color which was not even remotely similar to the on-line photo. The rug looked like someone wove it with their toes. March 11, 2012
Great rug at a great price Very plush underfoot. I got the green runner for my kitchen and it's holding up to traffic (human AND canine) well. Color is rich quality is great! March 11, 2012
Great color....love the rugs. I bought one rug for my kitchen and loved it so much I purchased another for my entry. If you have pets, be prepared for some snags. I followed the suggestions from the manufacture and trimmed the loops. Problem solved. The color is what I expected. Love the rugs. March 11, 2012
Absolutely Great Rug! I purchased the Turin indoor/outdoor rug and love it. It is extremely soft and the quality is amazing. The rug pile is thick and the criss-cross design sits up a bit higher giving it a very plush feel and look. This rug does not disappoint! January 18, 2012
I like the size of the runner I really like the look of the rug in my entrance it really adds a punch of design. Joan January 11, 2012
Great value I have been looking for quite some time for the perfect combination of price, durability and comfort for the rec room for the kids. This was perfect, and the price and color choices were great! December 29, 2011
Great Rug for Indoors!!! Using in my Mud Room I love this Rug and it looks great in my mud room. I would absolutely recommend this rug and believe the quality is excelellent for the price. Rug looks like it would be way more expensive then the price I paid! December 27, 2011
Love these rigs! I bought the runner and a smaller one to put in front of the sink area and the fridge. It is perfect! The instructions say not to use a beater brush vacuum but I do anyway and so far ir is fine. Because of where I'm using it, I do need to use a vacuum. Love, love, love this rug combo! And the price was very good. Don't hesitate to order. :-) December 25, 2011
rug runner love my rug...use as a kitchen runner at the sink area...color is perfect in my spot and brings a smile to my face each morning. December 23, 2011
Colors not accurate to pictures I love this rug and actually bought 3 at the same time. When they arrived, the sage color is not as represented in the photographs so unfortunately they will not work and I must return. December 22, 2011
Really Great Rug! Besides loving the color & pattern (I bought the green one); I mainly liked the fact that this is indoor/outdoor quality. It is in the dining room where the door to the back yard is located so the rug gets a lot of traffic. (4 Doggies going in and out) Super Happy! December 22, 2011
soft & cushy yes, I love this rug - so much, in fact, that I bought it in two colors. December 17, 2011
LOVE IT!!! Good Quality and the color was perfect. I have it in the kitchen under my kitchen table.Wish I could use all of the colors. December 7, 2011
I was surprised to find out the difficulty of clean these items. Both my cleaning systems have beater bars, so vacuuming has been difficult. I would Let people know that beater bar vacuums can not be used on these rugs. Very hard for me to clean with a vacuum and I am worried how to actually clean in the spring after the winter snow on these carpets. December 2, 2011
OK - I normally love everything from Ballard. This rug is just OK -- really dulls very quickly, and constantly have to hand-pull dust, etc from it. Pretty but just OK. December 2, 2011
Beautiful rug! I bought the runner and the smallest one in brown for my kitchen, and wow. They look very classy and high-end designer. If you're on the fence about this, go for it. You won't be sorry. These are gorgeous. December 2, 2011
Disappointed I ordered the blue and was so disappointed when i unrolled it. I could hardly tell the color was blue. In the catalog as well as online the blue is strong, but in reality much lighter. I had Ballard check that it wasn't a fluke with just my rug, but they confirmed the Color I received was correct. November 30, 2011
Just what the room needed. We've had the rug a few weeks and are very happy with it. It suits he neutral colors in the room as well as the blue highlights. It's thick and warm and the kids (and dogs) love to lie on it. November 28, 2011
Good Product However, wrong color shipped. I ordered brown, got sage. Thought it not worth the trouble to complain, return, await what might turn out to be another color mix-up. Nonetheless, a good product. November 28, 2011
Great durable, beautiful! Very good looking rug, this is my second bought to match the first one purchased 3 years ago. Was in my kitchen and now on an outside covered porch with wicker furniture. Extremely handsome!! November 27, 2011
Verg good rug I have two of these rugs in front of doors to the outside to help control shoe dirt. I like them alot. With a thin rug pad the door can clear the rug when opened. I like that the rug is indoor/outdoor and that I can hose it down if necessary. I like the design and colors offered though my first choice would have been a solid color as I have other rugs and it all starts looking very busy. Overall, I'm pleased and would recommend to others. November 27, 2011
Great look, great value! This rug has great style, is durable and looks more expensive than it is. I am using it in my entry where my family and pets come and go and it is holding up beautifully! November 27, 2011
perfect i cannot believe this is an outdoor rug. i bought it for the kitchen and was expecting more of a "turf" surface. it is so soft! even the kids commented! it is great knowing it will be able to be easily cleaned November 17, 2011
Stylish and practical This rug looks great in our foyer. It's held up nicely to the traffic and gives a classy look to the area. Have only had it a short while so haven't had to clean it yet. A great product - especially at the sale price. November 17, 2011
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Product:RW039-Turin Indoor/Outdoor Rug