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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 212 reviewers.
Rated 4 out of 5 by Stylish and Different The tan color is warm and goes well on my wood floors. I like the texture. It doesn't feel or look like an outdoor carpet. March 9, 2016
Rated 1 out of 5 by This product does not wear well. This rug is in a low traffic area of a summer house that is only used 4 months each year. The rug is very fuzzy and looks a mess. I am so disappointed that I wasted my money on this rug. I expected Ballard Designs' merchandise to be of high quality. I do not know how it could be listed with outdoor living in mind; I see how it looks now so I can't imagine what it would look like adding outdoor dampness. March 8, 2016
Rated 5 out of 5 by Love walking on this rug! Great looking rug, you can see that from the pictures. It really pulls together the room I have it in. But I was very surprised how thick and comfortable it is to walk on. The quality is top notch. I'm very pleased with my purchase, which arrived promptly, by the way. February 26, 2016
Rated 5 out of 5 by Well made beautiful true to color Very happy with this rug the color is true as described. purchased for entry way It is durable but has the softness for inside use. February 26, 2016
Rated 4 out of 5 by Love it! I love this rug. I bought it as the finishing touch to our home office. The only reason I gave 4 rather than 5 stars is that the first rug I received had two holes in it and I had to return it, which was a drag, but customer service made it relatively painless. February 4, 2016
Rated 3 out of 5 by Looks good but pills & sheds Since this is an indoor/outdoor carpet I was surprised at how much the carpet pills up and sheds. Also, if you have pets and they will be on the rug their nails can pull up the loops on the rug. January 31, 2016
Rated 4 out of 5 by This rug makes a statement in any area you put it indoors or out I love this rug. I would have one in each room (hmm) of the house in if I could. Received a lot of compliments on it. Wish it were a little more plush January 22, 2016
Rated 4 out of 5 by Quality rug This rug is a good value for the price. However, I ordered the red one, and it is not red. I would call it more wine colored, so was disappointed by the color. Kept it, as I will use it but not as I intended for Christmas color in the entry hall. My grandson thought it was kind of brown in color, so don't order this if you want a true red rug. December 12, 2015
Rated 4 out of 5 by Great wear! This is the second time I have ordered this rug for my entries, different colors.. Love it. Wears well, hides dirt. Just don't use your regular vacuum often on it as it pulls the threads or makes it look fuzzy. December 10, 2015
Rated 5 out of 5 by Fantastic My rug was even better in person than in the catalog. I love it and would definitely recommend it!! Sandy from Palmdale October 1, 2015
Rated 5 out of 5 by Excellent choice We looked for quite a while for a new rug for right inside our front door. We took a chance ordering one online, and we are so glad we did! It's beautiful, well made, and perks up the room. It's a very nice shade of red, more rusty than bright. We love it! September 25, 2015
Rated 5 out of 5 by just what i wanted Just ordered three more turin rugs in addition to the one that arrived last week. I wanted an indoor/outdoor rug which was easy to clean for the kitchen in a weekend cottage. Loved it since it looks more like a traditional rug. Got the red which as everyone has noted is more like a rust..which is exactly what I wanted. Have ordered three more for locations in the cottage September 7, 2015
Rated 2 out of 5 by color not as I had hoped Unfortunately I bought the red rug to go in front of my kitchen sink and it is a lovely red but the black diagonals are actually purple. Since I had no idea this would be purple, it does not look good at all in my kitchen. Disappointing! I so wanted to love it. September 4, 2015
Rated 1 out of 5 by Disappointed I have bought numerous times from Ballard and been happy with the items. I purchased this rug for the living room some time ago and although the design is great, the rug has not worn well at all. As others have written it became fuzzy and loops pulled. I wish it came in a different material as the design and colors I find very attractive, but in a about a year it needed to be replaced. This is a house with low traffic and adults. Sorry to place a bad review, but it did not perform well. July 30, 2015
Rated 3 out of 5 by Not good if have a large dog I bought this rug after seeing it at my mother in law's house. When it arrived I loved the color (red) and the way it felt. Unfortunately because of the looping on the first day some of the rug loops were coming up. My dog is 50 lbs. I think my dog's nails (they are trimmed) would pull the loops up. At first I trimmed these loops but then my dog "played" with the loops and caused a big area to be "bald". My MIL has a smaller dog (10 lbs) and has had no issues and loves how you can just take the rug outside and spray it off. Just didn't work for us and unfortunately after less than a week I'm sending it back... July 27, 2015
Rated 5 out of 5 by Just as hoped! I read all the comments before purchasing just to be sure. I am happy to say it looks exactly like the picture and I really like it. Something I was concerned about was whether I would need a pad under it, and that's one reason why I read all the comments to find out. It does not need a pad. I wanted to pass that info on for the next person. The rug has a lot of character and is well made. July 24, 2015
Rated 4 out of 5 by Nice rugs, but... Love the size, shape and features of the rugs. The one point of dissatisfaction is that the color is in no way red. It's a brownish, purple-ish maroon. Disappointing, but we kept them anyway b/c so comfy underfoot. Too bad the photos are so altered online and in the catalogs. July 8, 2015
Rated 4 out of 5 by Good but color not true I love the quality of this rug but the color is more of a brick or brownish red. I was disappointed, as I wanted a true red. The quality is great though. June 12, 2015
Rated 5 out of 5 by Perfect We were looking for an outdoor rug for outside our front door. We have a bench and plants and thought it would be enhanced with a rug. This rug is perfect for the spot. June 9, 2015
Rated 3 out of 5 by Perfect color/Poor durability I love this rug and it is the perfect color and style for my entry way. I have had it for almost 6 months and it looks completely worn out. I have trimmed pulls but is has gotten so fuzzy there is nothing else I can do. Already looking for a new rug. Love Ballard products but very disappointed with this purchase. June 9, 2015
Rated 5 out of 5 by LOVE IT. I have even ordered extra's!!!! Love The Rugs!!! I have even ordered extra's!!! Very durable and attractive. Item just as described!! June 8, 2015
Rated 4 out of 5 by nice rug, sample should be available we are happy with our rug. it is soft and is a nice focal point for our seating area. I would prefer that the beater bar on the vacuum cleaner could be used, and the color was not quite as bright a green as comes across on the website. if a sample for this rug was available, we might have chosen a different color. all in all, though, we are happy with our purchase. June 7, 2015
Rated 5 out of 5 by Perfect in front of my kitchen island I love the way this rug feels underfoot. You would never know its indoor-outdoor. Color is what I expected from pictures. I haven't cleaned it yet. But if it does as well as other Ballard indoor-outdoor I won't be disappointed. May 16, 2015
Rated 5 out of 5 by This is a great Rug I purchased this rug for my kitchen area after reading the reviews that were positive. This rug although indoor/ outdoor doesn't look like that it is very high quality. Great rug would highly recommend. I purchased the green. May 1, 2015
Rated 4 out of 5 by Good quality Bought this rug to use in the kitchen. It seems to be of good quality so far ,very thick for an indoor /outdoor rug. The only issue so far is with hair(dog) sticking to it. After vacuuming I still have to pull the hair off by hand. May 1, 2015
Rated 2 out of 5 by rug summary this is not a dog friendly rug. threads are pulled up very easily. April 12, 2015
Rated 5 out of 5 by wonderful rug I bought the rug in tan for my dining room. It is beautiful and stylish - and soft on the feet! I am delighted with it. April 4, 2015
Rated 5 out of 5 by Stylish and durable This rug looks exactly as it does in the catalog and has nice cushion. I bought the runner and have it in my kitchen. March 26, 2015
Rated 5 out of 5 by Great outdoor/indoor rug Colors are true, looks much more expensive then is, Very substantial in it's height unlike a typical flatter outdoor rug, March 12, 2015
Rated 5 out of 5 by Great dining room rug We got this rug to punch up our dining room and wish we'd gotten it sooner! It doesn't feel like an indoor-outdoor carpet, but with small kids, it gives me a lot of comfort to know I will be able to clean it up easily if we spill milk. Which we will. A few small pulls where chair legs rub, but easy to snip off and fabric is very forgiving. Another great buy from Ballard! March 11, 2015
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Product:RW039-Turin Indoor/Outdoor Rug

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