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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Turin Indoor/Outdoor Rug 4.2 5 157 157
Color not true to picture We ordered the green rug and were a little disappointed with the color. It was more olive green than a sage green. It will still work, but would have preferred the lighter color represented in the catalog. July 21, 2012
Rug looks nice, but colors are misleading I liked the design in the catalog but the color was darker than I had expected. That's the problem with ordering a color from a catalog. There's no guarantee it will be what you thought. Otherwise, the rug itself is fine. March 16, 2011
Nice I am using the brown/black rug in the mud room coming in from the garage. It looks good and cleans up well. The only caution I would have is that the part that looks off white in the picture is more yellow. July 20, 2012
Does not look like an 'indoor/outdoor rug'. I purchased this Turin rug to use in my kitchen in front of the sink where it gets a lot of use and abuse. The rug is thick and lies completely flat without the usual 'movement' of many indoor/outdoor rugs. It is comfortable to walk and stand on and, so far, has not shown any signs of wear or dirt that usually occur in this area....I have removed or thrown out some flimsy 'kitchen area rugs' after one month's use. The rug vacuums nicely and looks great. I ordered the blue which is not nearly as blue as depicted in the picture. The background is more of a multi-color weave of a grayish-blue tone and gold tone, projecting a very subdued hue.....but it works fine for me. I bought it on sale and it is a bargain for the price! November 8, 2011
Easy to clean Love it! Purchased runner and smaller sized rug for my kitchen. Looks and feels like a tradition wool rug, but cleans up easily with soap and water. So spills and lots of foot traffic are no problem. July 15, 2012
This product is very well made. I love this rug, looks and feels like it's made from wool.So far I've only vacuumed, however. the rug still appears clean and fresh. I would order another if I needed to. July 15, 2012
Great outdoor rug Pros: Feels thick, plush like an indoor wool rug. Makes my balcony look like an outdoor room! I like the crisscrossed pattern alot. Cons: The pattern is more "diffuse" than I expected. I expected a solid green with black/white pattern. Instead the green is flecked with white. I can live with it, but would have preferred the green areas to be solid color. April 26, 2012
Better than expected! This rug has so much more depth to it in person than in the catalog. It does not look or feel like your typical indoor/outdoor rug. I just ordered another one, but it was backordered - I can't wait to get it! May 18, 2012
Disappointing The first day I put this rug inside our side entrance, it began to fray and pick. So disappointed as the design was perfect for our decor. May 14, 2012
Great look and feel Love that it looks like a real rug but has the durability of a indoor/outdoor rug. Do be careful to read care instruction. Vacuum without the beater bar on use the hard floor setting otherwise you will snag the rug. I got the red and the color was not a true red but i love it. March 26, 2012
Love these rugs Great quality, wonderful design; fabulous feel on the foot. I have four of them; 2 runners, the small one for the foyer and the 4x6 in front of the Martin Console. April 16, 2012
Great color....love the rugs. I bought one rug for my kitchen and loved it so much I purchased another for my entry. If you have pets, be prepared for some snags. I followed the suggestions from the manufacture and trimmed the loops. Problem solved. The color is what I expected. Love the rugs. March 11, 2012
Verg good rug I have two of these rugs in front of doors to the outside to help control shoe dirt. I like them alot. With a thin rug pad the door can clear the rug when opened. I like that the rug is indoor/outdoor and that I can hose it down if necessary. I like the design and colors offered though my first choice would have been a solid color as I have other rugs and it all starts looking very busy. Overall, I'm pleased and would recommend to others. November 27, 2011
Great Motif and Color Choices These rugs have a nice feel. I am using them in a Jack and Jill bathroom in a vacation house. They blend well with the tile and fit perfectly in front of each individual sink and by he tub/shower. March 13, 2012
I like the rug It has good texture, colors and design. It's in front of an outside door where it gets much traffic. I'm pleased that it doesn't show much dirt and vaccums/shakes out easily. March 12, 2012
Love these rigs! I bought the runner and a smaller one to put in front of the sink area and the fridge. It is perfect! The instructions say not to use a beater brush vacuum but I do anyway and so far ir is fine. Because of where I'm using it, I do need to use a vacuum. Love, love, love this rug combo! And the price was very good. Don't hesitate to order. :-) December 25, 2011
Great Rug for Indoors!!! Using in my Mud Room I love this Rug and it looks great in my mud room. I would absolutely recommend this rug and believe the quality is excelellent for the price. Rug looks like it would be way more expensive then the price I paid! December 27, 2011
Great value I have been looking for quite some time for the perfect combination of price, durability and comfort for the rec room for the kids. This was perfect, and the price and color choices were great! December 29, 2011
I like the size of the runner I really like the look of the rug in my entrance it really adds a punch of design. Joan January 11, 2012
Stylish and practical This rug looks great in our foyer. It's held up nicely to the traffic and gives a classy look to the area. Have only had it a short while so haven't had to clean it yet. A great product - especially at the sale price. November 17, 2011
Good Product However, wrong color shipped. I ordered brown, got sage. Thought it not worth the trouble to complain, return, await what might turn out to be another color mix-up. Nonetheless, a good product. November 28, 2011
Just what the room needed. We've had the rug a few weeks and are very happy with it. It suits he neutral colors in the room as well as the blue highlights. It's thick and warm and the kids (and dogs) love to lie on it. November 28, 2011
rug runner love my rug...use as a kitchen runner at the sink area...color is perfect in my spot and brings a smile to my face each morning. December 23, 2011
Great durable, beautiful! Very good looking rug, this is my second bought to match the first one purchased 3 years ago. Was in my kitchen and now on an outside covered porch with wicker furniture. Extremely handsome!! November 27, 2011
perfect i cannot believe this is an outdoor rug. i bought it for the kitchen and was expecting more of a "turf" surface. it is so soft! even the kids commented! it is great knowing it will be able to be easily cleaned November 17, 2011
OK - I normally love everything from Ballard. This rug is just OK -- really dulls very quickly, and constantly have to hand-pull dust, etc from it. Pretty but just OK. December 2, 2011
Great look, great value! This rug has great style, is durable and looks more expensive than it is. I am using it in my entry where my family and pets come and go and it is holding up beautifully! November 27, 2011
LOVE IT!!! Good Quality and the color was perfect. I have it in the kitchen under my kitchen table.Wish I could use all of the colors. December 7, 2011
soft & cushy yes, I love this rug - so much, in fact, that I bought it in two colors. December 17, 2011
Exactly right for what I wanted! I got the 8 ft. square to put on a covered deck under a fire pit/table with 4 chairs. It is perfect and looks terrific. Got the brown color which goes with the colors of the deck and the light chair cushions. The design is exactly right for it. August 7, 2011
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