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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Turin Indoor/Outdoor Rug 4.2 5 165 165
Awesome Indoor/Outdoor Rug After looking at all the big box stores, we finally found just the rug we were looking for from Ballard Designs. The rug arrived quickly and has been an excellent addition to our home. Friends and family members have complimented the rug without our even fishing for compliments or drawing attention to the rug. We're very happy with our purchase and the service we received. December 28, 2012
Not as pictured First, let me say that I love Ballard--always good customer service, fast shipping, etc. I looked online at every picture I could find of the Turin rug in Tan, to be sure of what it would look like, then was satisfied to go ahead and order it. I was after a Mackenzie Childs look and this seemed perfect. It came very quickly! Unfortunately, the checks that appear white or nearly white in the pictures are a dingy yellowish color that doesn't even go with the tan in the rug. I don't know if it shows too well in my photos. They let me send it back, and paid for the shipping. Good company. December 8, 2012
Plush, elegant rug Wow, BD you did not disappoint on this one. I ordered the tan and it is exactly as pictured. I can't get over the soft, thick feel of this outdoor rug. I put it in my family room on top of a dark wood floor surrounded by white slip covered sofa and chairs. It looks great and goes perfect with my beachy vibe. I will definitely be ordering others for different areas in the house. November 26, 2012
Hesitant at first to purchase the Turin rug, but so very glad I did! My biggest fear was that it was going to be too red, but no, it was perfect. Looks great, feels great to walk on and it was the finishing touch to my new kitchen/dining room. The quality is excellent and I would highly recommend this rug. November 25, 2012
Love this rug! I love this rug! It's a nice heavy weight, so it doesn't move around a lot. I got the darker brown color, and it's great, doesn't show the dirt in my high traffic area. The only downside is there are a couple of pulled loops already and it's not from the vacuum. Even still, I would buy it again. November 1, 2012
ugly color From the pics online the lattice work looked black and white or maybe cream but it is truly black and yellow and very unattractive with the tan background. They are so ugly that I am willing to pay 18 dollars to return them. Disappointed in my first Ballard order. October 8, 2012
This product is well made. The rugs I purchased are perfect in my kitchen. They are not only beautiful, but they are soft, comfortable to walk on and they are quite unique....just what I wanted! September 28, 2012
Just as pictured in catalog & on the web The order came quickly and was just what I expected. The quality appears to be great and I am very happy with my purchase. August 29, 2012
The rug looked exactly like the catalog display. The rug met my expectations completely. And it even uncurled quickly so it was easy to set up. The color matches the picture. Looks great! August 26, 2012
I really like this rug. It is very attractive and the softness makes a great indoor rug. I have it in the den. I would purchase it again. I really like this rug. It is very attractive and the softness makes it a great indoor rug. I have it in the den. I would definitely purchase this rug again. August 25, 2012
so so purchase The rug I ordered looked great in the catalog. Unfortunately it keeps snagging and doesn't look that good. It doesn't appear that way in the catalog. So I'm sort of stuck I guess with always having to clip the threads. I don't think I will buy a rug from a catalog again. August 15, 2012
Great Style & Texture Ordered the brown Turin almost two years ago to add some fun to our more formal dining room furniture. We love it! It has worn well even with one corner being in a high traffic path. Rich color and texture. We just put the tan in our kitchen and it's perfect on the hardwood floors with gold/cream granite. Placing an order now for a tan runner to go on tile in our entry. I have had no problems with pulled fibers despite having a husband who is fanatic about floors and vacuums daily. Am always pleased with my purchases and have multiple rugs, tables and lighting in our home from Ballard Designs. August 11, 2012
Love this rug! I completely remodeled my kitchen last year with new floors, appliances, and cabinets. We have hardwood floors and I needed something durable to protect them from spills and easy to clean. This indoor/outdoor runner is perfect. The colors are wonderful and the texture is thick and cushiony. I thought about getting the red or green to compliment the colors throughout my kitchen, but decided on the tan which pulls in the colors of my granite. Perfect choice! August 4, 2012
Wonderful Purchase I have been on the hunt for a rug,which would actually compliment our white/gray marble floors and this is just the rug. It works with our color palette instead of competing with it. I was unsure of the coloring based off a few of the reviews. The tan is more modeled vs. solid tan, but I actually found that to work better at hiding strings and things. We placed the rugs and runners in a high traffic area, complete with kids and two dogs. So far they have held up beautifully and we have had no issues with snags or runs. I would highly recommend this rug! August 3, 2012
Thicker Than Expected I use the brown rug in my Foyer with a rug pad underneath. Color works well with our decor. We take our shoes off at the door and this rug feels good considering it can be used outdoors. The padding definitely helps keep the luxurious feel that I expect but the rug is thick enough to be used wothout one. I came back to order another for my garage door entry and laundry room. I am in need of two runners in different lengths. Would definitely order again if it came in the right lengths. I am happy with my purchase. Especially considering it was supposed to be a temporary solution! July 29, 2012
Color not true to picture We ordered the green rug and were a little disappointed with the color. It was more olive green than a sage green. It will still work, but would have preferred the lighter color represented in the catalog. July 21, 2012
Very well made rug, great value and durable. I picked out this rug because of the incredible price. Thought that if it wasn't the best made it wouldn't really matter since it was so inexpensive. Boy was I surprised. This is a quality made product. I even had one shipped to my daughter and she was very happy with it too. We are both using it in our homes even though it is made to be outdoors as well. I also liked the fact that it was made in Belgium. July 20, 2012
Nice I am using the brown/black rug in the mud room coming in from the garage. It looks good and cleans up well. The only caution I would have is that the part that looks off white in the picture is more yellow. July 20, 2012
Easy to clean Love it! Purchased runner and smaller sized rug for my kitchen. Looks and feels like a tradition wool rug, but cleans up easily with soap and water. So spills and lots of foot traffic are no problem. July 15, 2012
This product is very well made. I love this rug, looks and feels like it's made from wool.So far I've only vacuumed, however. the rug still appears clean and fresh. I would order another if I needed to. July 15, 2012
This product has a lot of "punch" in design and color. I think the rug would work best in the lighter color tones. The border does pill and the center collects a lot of lint. I think it would work best in a less busy area of the house. I use mine in the kitchen. July 12, 2012
Stylish and durable This rug was even better in real life than in the photo. I got the red one, and the color is richer than in the photo. It's also thicker than I expected which gives it the impression of better quality. I'm delighted. July 12, 2012
not what it looks like I ordered the sage rug and was disappointed when I saw it. It is not as bright as it looks like in the picture. The sage part is made up of different shades. The black and white edges are more cream and black and it looked like it was dirty on the edges. I was surprised b/c Ballards is so nice and it looked so pretty in the pictures. I got the smaller rug on sale and am using it for my mud room, so I decided to just keep it. Had I gotten a bigger rug and paid more, I would have returned it. July 7, 2012
Dimensions were wrong in catalog, but love it! I love this rug...it's super soft and has a great rusty red color to it. My only problem is that it almost didn't fit in the space I bought it for because it was 5 1/2 inches longer and wider than listed in the catalog. June 25, 2012
Great Rug for the Price I ordered two of these to place inside my front and back door. I have had them for several months and they have held up well. I have not had any shedding or snags as others have reported but I do not have indoor pets. The color (sage) and design was true to the online photos. May 28, 2012
Great rug for the price~ I love this rug. I purchased one for my mud room and one for my kitchen. They look great and look more expensive than what they were. A great purchase! May 20, 2012
Better than expected! This rug has so much more depth to it in person than in the catalog. It does not look or feel like your typical indoor/outdoor rug. I just ordered another one, but it was backordered - I can't wait to get it! May 18, 2012
Nice rug, plush, color is a little deceiving, the tan,inside the diamond is really brown thread mixed with tan, if you zoom you can see it. Inside the diamonds, the thread is medium brown mixed with a lighter tan, so it really does look much different than the picture,. It was the lightest color, so i picked it, and I kept it because it is a fun rug, but dont expect it to be a straight light tan insude the diamonds.i May 18, 2012
Disappointing The first day I put this rug inside our side entrance, it began to fray and pick. So disappointed as the design was perfect for our decor. May 14, 2012
I liked -- but maybe not the best for those with pets. I really liked the design and color of these rugs when they arrived. I have a large one by my front door and the runner down my hallway (both in brown). My main complaint is that they haven't held up that well. I haven't had them 6 months and they already show a lot of wear. That being said, I do have two dogs and two cats (and one kid!) -- and perhaps we're too much traffic for them. They were snagging the first day they were out. I'm going to replace them with something more durable. We were probably just too rough on them -- they are nice looking though! For a more mellow house! May 11, 2012
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Product:RW039-Turin Indoor/Outdoor Rug
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