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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.1 out of 5 by 223 reviewers.
Rated 1 out of 5 by Entryway rug The rug was beautiful when it came in but now it has pulls all over it. It just didn't hold up. ;( November 25, 2016
Rated 5 out of 5 by Durable and decorative! I highly recommend this rug. It gives such an appropriate pop of pattern anywhere it is placed...not too fussy. Wears like iron and spot cleans easily. September 25, 2016
Rated 1 out of 5 by Turin rug does not stay on rug mat, also ugyl The colors just aren't the same. Quite ugly. I have put a mat under the rug and it slips right off. However, they have been very good about handling the return. August 31, 2016
Rated 3 out of 5 by can't use brush attachment to vacuum I assumed an indoor outdoor rug could be vacuumed like any other rug - I have a dog that sheds and upon reading the directions included with the rug it says you cannot use your brush attachment as it might snag the rug WHAT??? Then I went on line to check the instructions that are posted and it says you can use your brush attachment if you place it on the highest setting - My vacuum doesn't do that - My dog has chewed her bone on the rug and snagged it just from that so not sure how long this will last for us - It is pretty and soft but not what I expected as far as maintenance August 26, 2016
Rated 5 out of 5 by EXCELLENT I just received my 2x3 red rug for my kitchen. I LOVE IT! It completes my kitchen decor. In fact, I'm ordering two more...(1) runner, and one more of the 2x3. Good quality rug with no rubber backing. July 27, 2016
Rated 5 out of 5 by Absolutely LOVE this carpet! For many years I have wanted the Turin Rug! The pattern was perfect for my style. Every catalog that came in the mail from Ballard, I would immediately looked for the Turin rug. I have almost placed an order so many times with the different colors. Never feeling comfortable to spend the money where it could go somewhere else. When your sale came in June, I finally decided to buy at least one Turin rug. My husband and I eat dinner in the living room. Our children are gone so it's okay now for us. I have cleaned the carpet under our feet SO MANY times. This BEAUTIFUL rug (3' x 5' in tan) is just right!! It meant so much that my wish for a Turin rug came true on sale and with free shipping! I would love a whole house full of them in different colors!!!!!!!!! I'll dream on! July 9, 2016
Rated 1 out of 5 by Fell Apart: In just 30 days my rug looks like it's 10 years old. I've waited three years to buy this beautiful rug and when the priced dropped I ordered a 5x7.6" size. The rug arrived inside a plastic bag and was very heavy to carry. It would be impossible to return- bag has to be torn in order to open rug and would need to be "repackaged" to ship by UPS again. I followed the included "maintenance" insert and did not vacuum the rug. I'm using it indoors in my office and my feet barely touch the floor as I sit curled up in a leather reading chair. In 30 days right below my stationary chair (no wheels or movement on the chair) the rug has frayed badly! The threads on the rug are rolling into what resembles hairballs...and in a space where foot travel is minimal. Very disappointing. Other places on the rug are also fraying. In just 30 days my rug looks like it's 10 years old. I did read other reviews with similar issues and felt reassured when the response of some reviewers was "don't vacuum." I was fooled- the vacuum is not the reason this rug falls's the construction and materials. Shame on me..I lost all my hard earned money on this purchase. June 15, 2016
Rated 4 out of 5 by I love this product. The order arrived in a timely manner. I have admired this pattern of rug for a while now and decided to order three for my upstairs hallway. They are quite plush for an indoor/outdoor rug which makes them more comfortable to walk on than the previous rugs I was using. Look closely, though, at the picture online. There is a subtle striping that I wasn't aware of when I ordered. Nonetheless, I am quite satisfied with these rugs. April 21, 2016
Rated 5 out of 5 by Perfect Entry Rug I bought this in brown. It's a light chocolate brown so it matches the picture on my monitor perfectly. Rugged yet looks like expensive wool. April 18, 2016
Rated 2 out of 5 by Great looking, doesn't wear well First let me say I love the way this rug looks and feels under my feet. I ordered the green and am very pleased with the pattern and design. However, I am dissappointed in how it has worn. I bought this rug less than a year ago and it looks like it is ten years old. Granted, I have it in a high traffic area but it has pilled terribly. I thought this may stop as time went on but it hasn't. Unfortunately I will have to replace this rug soon. Even my husband commented on the fact that it looks bad. If you will be using this rug in a low traffic area I would recommend it. Otherwise, I would look for something else. March 26, 2016
Rated 4 out of 5 by Nice The weight and feel of the rug is quite nice. The color I ordered (and truly wanted) was red in the catalog and while the actual color of the rug is more in the rust family and has more orange than a true red, it is still a nice rug. March 17, 2016
Rated 4 out of 5 by Stylish and Different The tan color is warm and goes well on my wood floors. I like the texture. It doesn't feel or look like an outdoor carpet. March 9, 2016
Rated 1 out of 5 by This product does not wear well. This rug is in a low traffic area of a summer house that is only used 4 months each year. The rug is very fuzzy and looks a mess. I am so disappointed that I wasted my money on this rug. I expected Ballard Designs' merchandise to be of high quality. I do not know how it could be listed with outdoor living in mind; I see how it looks now so I can't imagine what it would look like adding outdoor dampness. March 8, 2016
Rated 5 out of 5 by Love walking on this rug! Great looking rug, you can see that from the pictures. It really pulls together the room I have it in. But I was very surprised how thick and comfortable it is to walk on. The quality is top notch. I'm very pleased with my purchase, which arrived promptly, by the way. February 26, 2016
Rated 5 out of 5 by Well made beautiful true to color Very happy with this rug the color is true as described. purchased for entry way It is durable but has the softness for inside use. February 26, 2016
Rated 4 out of 5 by Love it! I love this rug. I bought it as the finishing touch to our home office. The only reason I gave 4 rather than 5 stars is that the first rug I received had two holes in it and I had to return it, which was a drag, but customer service made it relatively painless. February 4, 2016
Rated 3 out of 5 by Looks good but pills & sheds Since this is an indoor/outdoor carpet I was surprised at how much the carpet pills up and sheds. Also, if you have pets and they will be on the rug their nails can pull up the loops on the rug. January 31, 2016
Rated 4 out of 5 by This rug makes a statement in any area you put it indoors or out I love this rug. I would have one in each room (hmm) of the house in if I could. Received a lot of compliments on it. Wish it were a little more plush January 22, 2016
Rated 4 out of 5 by Quality rug This rug is a good value for the price. However, I ordered the red one, and it is not red. I would call it more wine colored, so was disappointed by the color. Kept it, as I will use it but not as I intended for Christmas color in the entry hall. My grandson thought it was kind of brown in color, so don't order this if you want a true red rug. December 12, 2015
Rated 4 out of 5 by Great wear! This is the second time I have ordered this rug for my entries, different colors.. Love it. Wears well, hides dirt. Just don't use your regular vacuum often on it as it pulls the threads or makes it look fuzzy. December 10, 2015
Rated 5 out of 5 by Fantastic My rug was even better in person than in the catalog. I love it and would definitely recommend it!! Sandy from Palmdale October 1, 2015
Rated 5 out of 5 by Excellent choice We looked for quite a while for a new rug for right inside our front door. We took a chance ordering one online, and we are so glad we did! It's beautiful, well made, and perks up the room. It's a very nice shade of red, more rusty than bright. We love it! September 25, 2015
Rated 5 out of 5 by just what i wanted Just ordered three more turin rugs in addition to the one that arrived last week. I wanted an indoor/outdoor rug which was easy to clean for the kitchen in a weekend cottage. Loved it since it looks more like a traditional rug. Got the red which as everyone has noted is more like a rust..which is exactly what I wanted. Have ordered three more for locations in the cottage September 7, 2015
Rated 2 out of 5 by color not as I had hoped Unfortunately I bought the red rug to go in front of my kitchen sink and it is a lovely red but the black diagonals are actually purple. Since I had no idea this would be purple, it does not look good at all in my kitchen. Disappointing! I so wanted to love it. September 4, 2015
Rated 1 out of 5 by Disappointed I have bought numerous times from Ballard and been happy with the items. I purchased this rug for the living room some time ago and although the design is great, the rug has not worn well at all. As others have written it became fuzzy and loops pulled. I wish it came in a different material as the design and colors I find very attractive, but in a about a year it needed to be replaced. This is a house with low traffic and adults. Sorry to place a bad review, but it did not perform well. July 30, 2015
Rated 3 out of 5 by Not good if have a large dog I bought this rug after seeing it at my mother in law's house. When it arrived I loved the color (red) and the way it felt. Unfortunately because of the looping on the first day some of the rug loops were coming up. My dog is 50 lbs. I think my dog's nails (they are trimmed) would pull the loops up. At first I trimmed these loops but then my dog "played" with the loops and caused a big area to be "bald". My MIL has a smaller dog (10 lbs) and has had no issues and loves how you can just take the rug outside and spray it off. Just didn't work for us and unfortunately after less than a week I'm sending it back... July 27, 2015
Rated 5 out of 5 by Just as hoped! I read all the comments before purchasing just to be sure. I am happy to say it looks exactly like the picture and I really like it. Something I was concerned about was whether I would need a pad under it, and that's one reason why I read all the comments to find out. It does not need a pad. I wanted to pass that info on for the next person. The rug has a lot of character and is well made. July 24, 2015
Rated 4 out of 5 by Nice rugs, but... Love the size, shape and features of the rugs. The one point of dissatisfaction is that the color is in no way red. It's a brownish, purple-ish maroon. Disappointing, but we kept them anyway b/c so comfy underfoot. Too bad the photos are so altered online and in the catalogs. July 8, 2015
Rated 4 out of 5 by Good but color not true I love the quality of this rug but the color is more of a brick or brownish red. I was disappointed, as I wanted a true red. The quality is great though. June 12, 2015
Rated 5 out of 5 by Perfect We were looking for an outdoor rug for outside our front door. We have a bench and plants and thought it would be enhanced with a rug. This rug is perfect for the spot. June 9, 2015
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Product:RW039-Turin Indoor/Outdoor Rug

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