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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice. Delivery is typically 2-3 weeks from the date item is shipped but may vary depending on your residence and location of shipment pickup.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 4 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)

Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Rated 4.2 out of 5 by 212 reviewers.
Rated 4 out of 5 by Wonderful Purchase I have been on the hunt for a rug,which would actually compliment our white/gray marble floors and this is just the rug. It works with our color palette instead of competing with it. I was unsure of the coloring based off a few of the reviews. The tan is more modeled vs. solid tan, but I actually found that to work better at hiding strings and things. We placed the rugs and runners in a high traffic area, complete with kids and two dogs. So far they have held up beautifully and we have had no issues with snags or runs. I would highly recommend this rug! August 3, 2012
Rated 5 out of 5 by Thicker Than Expected I use the brown rug in my Foyer with a rug pad underneath. Color works well with our decor. We take our shoes off at the door and this rug feels good considering it can be used outdoors. The padding definitely helps keep the luxurious feel that I expect but the rug is thick enough to be used wothout one. I came back to order another for my garage door entry and laundry room. I am in need of two runners in different lengths. Would definitely order again if it came in the right lengths. I am happy with my purchase. Especially considering it was supposed to be a temporary solution! July 29, 2012
Rated 4 out of 5 by Color not true to picture We ordered the green rug and were a little disappointed with the color. It was more olive green than a sage green. It will still work, but would have preferred the lighter color represented in the catalog. July 21, 2012
Rated 5 out of 5 by Very well made rug, great value and durable. I picked out this rug because of the incredible price. Thought that if it wasn't the best made it wouldn't really matter since it was so inexpensive. Boy was I surprised. This is a quality made product. I even had one shipped to my daughter and she was very happy with it too. We are both using it in our homes even though it is made to be outdoors as well. I also liked the fact that it was made in Belgium. July 20, 2012
Rated 4 out of 5 by Nice I am using the brown/black rug in the mud room coming in from the garage. It looks good and cleans up well. The only caution I would have is that the part that looks off white in the picture is more yellow. July 20, 2012
Rated 5 out of 5 by Easy to clean Love it! Purchased runner and smaller sized rug for my kitchen. Looks and feels like a tradition wool rug, but cleans up easily with soap and water. So spills and lots of foot traffic are no problem. July 15, 2012
Rated 5 out of 5 by This product is very well made. I love this rug, looks and feels like it's made from wool.So far I've only vacuumed, however. the rug still appears clean and fresh. I would order another if I needed to. July 15, 2012
Rated 3 out of 5 by This product has a lot of "punch" in design and color. I think the rug would work best in the lighter color tones. The border does pill and the center collects a lot of lint. I think it would work best in a less busy area of the house. I use mine in the kitchen. July 12, 2012
Rated 5 out of 5 by Stylish and durable This rug was even better in real life than in the photo. I got the red one, and the color is richer than in the photo. It's also thicker than I expected which gives it the impression of better quality. I'm delighted. July 12, 2012
Rated 2 out of 5 by not what it looks like I ordered the sage rug and was disappointed when I saw it. It is not as bright as it looks like in the picture. The sage part is made up of different shades. The black and white edges are more cream and black and it looked like it was dirty on the edges. I was surprised b/c Ballards is so nice and it looked so pretty in the pictures. I got the smaller rug on sale and am using it for my mud room, so I decided to just keep it. Had I gotten a bigger rug and paid more, I would have returned it. July 7, 2012
Rated 5 out of 5 by Dimensions were wrong in catalog, but love it! I love this's super soft and has a great rusty red color to it. My only problem is that it almost didn't fit in the space I bought it for because it was 5 1/2 inches longer and wider than listed in the catalog. June 25, 2012
Rated 5 out of 5 by Great Rug for the Price I ordered two of these to place inside my front and back door. I have had them for several months and they have held up well. I have not had any shedding or snags as others have reported but I do not have indoor pets. The color (sage) and design was true to the online photos. May 28, 2012
Rated 5 out of 5 by Great rug for the price~ I love this rug. I purchased one for my mud room and one for my kitchen. They look great and look more expensive than what they were. A great purchase! May 20, 2012
Rated 5 out of 5 by Better than expected! This rug has so much more depth to it in person than in the catalog. It does not look or feel like your typical indoor/outdoor rug. I just ordered another one, but it was backordered - I can't wait to get it! May 18, 2012
Rated 4 out of 5 by Nice rug, plush, color is a little deceiving, the tan,inside the diamond is really brown thread mixed with tan, if you zoom you can see it. Inside the diamonds, the thread is medium brown mixed with a lighter tan, so it really does look much different than the picture,. It was the lightest color, so i picked it, and I kept it because it is a fun rug, but dont expect it to be a straight light tan insude the diamonds.i May 18, 2012
Rated 1 out of 5 by Disappointing The first day I put this rug inside our side entrance, it began to fray and pick. So disappointed as the design was perfect for our decor. May 14, 2012
Rated 3 out of 5 by I liked -- but maybe not the best for those with pets. I really liked the design and color of these rugs when they arrived. I have a large one by my front door and the runner down my hallway (both in brown). My main complaint is that they haven't held up that well. I haven't had them 6 months and they already show a lot of wear. That being said, I do have two dogs and two cats (and one kid!) -- and perhaps we're too much traffic for them. They were snagging the first day they were out. I'm going to replace them with something more durable. We were probably just too rough on them -- they are nice looking though! For a more mellow house! May 11, 2012
Rated 4 out of 5 by Looks Great! I have this rug (the tan color) in my kitchen under the breakfast table/chair set and it looks really good. It was a good rug choice because we have four children who spill food at various I can wipe the rug easily to get things up. I didn't want to buy something really expensive to put there for them to ruin. The rug feels good underfoot too. We have had it for several months now and it is holding up pretty well. The edges outside the table do get more wear than the middle, of course. I would have given it 5 stars, but it goes get little picks in it and some fuzzy areas....and I hand vacuum it, so that can be a pain. I do NOT use the vacuum cleaner with the beater bar. Wasn't sure about the "pattern" in the tan area when we first got it, but I have grown to love it. The "color" is NOT solid as you might think from looking at the photos. It is variegated and gives the rug more of a textured appearance. I find that it helps to hide dirt and wear, which is a good thing where I have chosen to use it. Just be aware of that variegated appearance before you order which gives a more casual look to the rug, in my opinion. Overall....great rug....and we are happy with it. I would order it again. May 10, 2012
Rated 4 out of 5 by Great outdoor rug Pros: Feels thick, plush like an indoor wool rug. Makes my balcony look like an outdoor room! I like the crisscrossed pattern alot. Cons: The pattern is more "diffuse" than I expected. I expected a solid green with black/white pattern. Instead the green is flecked with white. I can live with it, but would have preferred the green areas to be solid color. April 26, 2012
Rated 5 out of 5 by Love these rugs Great quality, wonderful design; fabulous feel on the foot. I have four of them; 2 runners, the small one for the foyer and the 4x6 in front of the Martin Console. April 16, 2012
Rated 4 out of 5 by Great look and feel Love that it looks like a real rug but has the durability of a indoor/outdoor rug. Do be careful to read care instruction. Vacuum without the beater bar on use the hard floor setting otherwise you will snag the rug. I got the red and the color was not a true red but i love it. March 26, 2012
Rated 5 out of 5 by Great Motif and Color Choices These rugs have a nice feel. I am using them in a Jack and Jill bathroom in a vacation house. They blend well with the tile and fit perfectly in front of each individual sink and by he tub/shower. March 13, 2012
Rated 4 out of 5 by I like the rug It has good texture, colors and design. It's in front of an outside door where it gets much traffic. I'm pleased that it doesn't show much dirt and vaccums/shakes out easily. March 12, 2012
Rated 3 out of 5 by Sheds a lot The rug is nice and soft underfoot. The color is not at all as pictured. I ordered the dark brown. The picture looked like almost a taupe with cream and white checks. Actually the brown is more like the color of dark sisal and the white is very yellowish. I have had the rug down for a week and it sheds a lot. I keep picking up big balls of grey fuzz. I am going to try to vacuum it today to suck up some of that stuff as it makes the floor look dirty around it. I am disappointed in the color but it is very comfortable to stand on. The rug came very quickly. I ordered it on Saturday and it came the following Tuesday. March 12, 2012
Rated 4 out of 5 by I waited a long time to purchase these rugs, just waited for the right price. I love the overall look of my Turin rugs. I was a little disappointed with the actual shade of red. From the catalog picture, I expected a deeper more true red. As I said before, I've waited a long time for the rug to go on sale and I love the overall look. March 11, 2012
Rated 1 out of 5 by Awful After waiting over 2 months for the delivery I was extremely disappointed with the quality of the rug and the color which was not even remotely similar to the on-line photo. The rug looked like someone wove it with their toes. March 11, 2012
Rated 5 out of 5 by Great rug at a great price Very plush underfoot. I got the green runner for my kitchen and it's holding up to traffic (human AND canine) well. Color is rich quality is great! March 11, 2012
Rated 5 out of 5 by Great the rugs. I bought one rug for my kitchen and loved it so much I purchased another for my entry. If you have pets, be prepared for some snags. I followed the suggestions from the manufacture and trimmed the loops. Problem solved. The color is what I expected. Love the rugs. March 11, 2012
Rated 5 out of 5 by Absolutely Great Rug! I purchased the Turin indoor/outdoor rug and love it. It is extremely soft and the quality is amazing. The rug pile is thick and the criss-cross design sits up a bit higher giving it a very plush feel and look. This rug does not disappoint! January 18, 2012
Rated 4 out of 5 by I like the size of the runner I really like the look of the rug in my entrance it really adds a punch of design. Joan January 11, 2012
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Product:RW039-Turin Indoor/Outdoor Rug

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