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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

Outdoor Living
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Turin Indoor/Outdoor Rug 4.3 5 127 127
Color not true to picture We ordered the green rug and were a little disappointed with the color. It was more olive green than a sage green. It will still work, but would have preferred the lighter color represented in the catalog. July 21, 2012
Color not as expected While this is a pretty rug, the color shown online described as "red" is really more like a rose. Also, the size is smaller than indicated. I'm going to try again with a different color and hope it works. January 8, 2013
Easy to clean Love it! Purchased runner and smaller sized rug for my kitchen. Looks and feels like a tradition wool rug, but cleans up easily with soap and water. So spills and lots of foot traffic are no problem. July 15, 2012
Great Motif and Color Choices These rugs have a nice feel. I am using them in a Jack and Jill bathroom in a vacation house. They blend well with the tile and fit perfectly in front of each individual sink and by he tub/shower. March 13, 2012
Bathroom Makeover with this rug! I bought the beige and black to put on the floor in front of my double vanities and what a POP! From there i chose a new black and beige stripped wallpaper and the bathroom looks amazing! May 10, 2013
Good Product However, wrong color shipped. I ordered brown, got sage. Thought it not worth the trouble to complain, return, await what might turn out to be another color mix-up. Nonetheless, a good product. November 28, 2011
Great value I have been looking for quite some time for the perfect combination of price, durability and comfort for the rec room for the kids. This was perfect, and the price and color choices were great! December 29, 2011
Great durable, beautiful! Very good looking rug, this is my second bought to match the first one purchased 3 years ago. Was in my kitchen and now on an outside covered porch with wicker furniture. Extremely handsome!! November 27, 2011
Just what the room needed. We've had the rug a few weeks and are very happy with it. It suits he neutral colors in the room as well as the blue highlights. It's thick and warm and the kids (and dogs) love to lie on it. November 28, 2011
great rug for our bedroom! we purchased this rug for our bedroom...the pool blue color is not as bright as the photo shown - but it is perfect for our bedroom... the quality is excellent and it is very plush and cozy! March 2, 2013
Gorgeous! Like one of the other reviews, I have a lot of Mackenzie-Childs. This rug goes great with it. I bought the spa color and thought it looks like the picture. It is more aqua color. I love it! May 3, 2013
These rugs add one more dimension to the overall design of the space. I love the look and quality of the 2 rugs I purchased. I didn't expect the look of completion they gave my outdoor room/patio. Also, they shake out, sweep off, and/or vacuum up very easily. July 29, 2011
Love this rug! Purchased both the 3x5 and 2x3 for our mudroom and they look great ! I bought the dark brown and the color is very pretty - holding up well with heavy foot traffic so far also. July 28, 2011
I like the rug It has good texture, colors and design. It's in front of an outside door where it gets much traffic. I'm pleased that it doesn't show much dirt and vaccums/shakes out easily. March 12, 2012
Great look, great value! This rug has great style, is durable and looks more expensive than it is. I am using it in my entry where my family and pets come and go and it is holding up beautifully! November 27, 2011
This product is very well made. I love this rug, looks and feels like it's made from wool.So far I've only vacuumed, however. the rug still appears clean and fresh. I would order another if I needed to. July 15, 2012
This product is well made. The rugs I purchased are perfect in my kitchen. They are not only beautiful, but they are soft, comfortable to walk on and they are quite unique....just what I wanted! September 28, 2012
Love these rugs Great quality, wonderful design; fabulous feel on the foot. I have four of them; 2 runners, the small one for the foyer and the 4x6 in front of the Martin Console. April 16, 2012
OK - I normally love everything from Ballard. This rug is just OK -- really dulls very quickly, and constantly have to hand-pull dust, etc from it. Pretty but just OK. December 2, 2011
I really like this rug. It is very attractive and the softness makes a great indoor rug. I have it in the den. I would purchase it again. I really like this rug. It is very attractive and the softness makes it a great indoor rug. I have it in the den. I would definitely purchase this rug again. August 25, 2012
On line staff excellent Your site was less than friendly with respect to shipping to Hawaii; however, your on-line staff was excellent - helpful, pleasant, competent. February 16, 2013
Nice design; lovely colors I haven't washed it yet. I hope the rug will clean easily. The red rug is perfect in my kitchen, which has the original red formica counters! February 1, 2013
Disappointing The first day I put this rug inside our side entrance, it began to fray and pick. So disappointed as the design was perfect for our decor. May 14, 2012
The rug looked exactly like the catalog display. The rug met my expectations completely. And it even uncurled quickly so it was easy to set up. The color matches the picture. Looks great! August 26, 2012
I love the design. This indoor/outdoor rug is surprisingly soft on the bare feet. It's plush, hides spills and the design looks great with my decor. August 1, 2011
rug runner love my rug...use as a kitchen runner at the sink area...color is perfect in my spot and brings a smile to my face each morning. December 23, 2011
LOVE IT!!! Good Quality and the color was perfect. I have it in the kitchen under my kitchen table.Wish I could use all of the colors. December 7, 2011
Just as pictured in catalog & on the web The order came quickly and was just what I expected. The quality appears to be great and I am very happy with my purchase. August 29, 2012
The rug has great colors - perfect for what I wanted. This rug was the color and price range for what I needed in our kitchen area. We added a pad and it is perfect. January 19, 2013
Great rug Put this rug in my mud room for the dogs to walk over on their way in, works great and would buy another too February 22, 2013
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