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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our "Bring Home Ballard: collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Bring Home Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Special delivery methods are noted in the item description.

Standard Delivery
Orders are shipped by standard ground and usually arrive within 3-7 business days. Items ordered at the same time may not be delivered together.

Threshold Delivery
Threshold Deliveries are made by standard truck, unloaded by the driver and placed inside the first-floor doorway, garage or covered area of your choice.

In-Home Delivery
In-Home Deliveries are made by standard truck, placed inside your home wherever you like, inspected, and the packaging removed. Please allow an additional 2-3 weeks from Ship Date for your order to arrive. An agent will call to schedule your delivery. (Not available in all states.)

O/S (Oversized) Delivery
Items that are heavy or bulky are subject to an Oversized Delivery surcharge. This charge is listed after the item price.

Express Delivery
Express orders received by 3 p.m. EST are shipped the same day.
For items under 15 lb., the following Express Delivery rates apply:

  • Two day service, add $9.95
  • Next day service, add $19.95
  • Alaska, Puerto Rico, USVI & Hawaii, add $9.95 (Express Delivery required)


Call 1-800-536-7551 for Express Delivery charges for items over 15 lb.

Swatch Shipping
Ballard Designs offers up to 10 free swatches for all of our fabrics for a small fee of $5.95 for shipping and processing. It will take 3-7 business days for your swatches to arrive. The swatches are approximately a 3" X 3" square.

To order a fabric swatch, click here.

We do offer some rug, leather, and wallpaper swatches. To see if the swatch is available, please call us at 800-367-2775.

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Turin Indoor/Outdoor Rug 4.2 5 171 171
Perfect entry foyer rugs! I purchased a small door mat sized rug and a larger foyer rug to match. I am so pleased with not only the appearance but the quality as well! Great value for an upscale look! July 25, 2011
This rug is awful for high traffic areas. I purchased this rug from Ballard about 3 months ago for infront of my sliding glass door, on the inside. I figured since it was called "indoor/outdoor" it would be good for a higher-traffic area of the house. I was happy with how it looked (I purchased the red, which turned out to be more of a brick red color). But within a matter of a month, the rug started wearing poorly. We have no children, but we have 2 dogs. The dogs only step on the rug to go in and out of the house. The entire rug has gotten fuzzy on top. All of the fibers in the rug are fuzzy like a sweater gets if you keep rubbing your arm against your side. The whole rug looks like this in just a month. It is awful!!! Waste of money!!! Horrible quality - should never be called "indoor/outdoor." July 16, 2011
Great rug...takes a beating well Like this rug alot...using it on door to backyard and it hides all the dirt that gets tracked in well... July 6, 2011
The product is high quality but.... I ordered the blue one and it is not nearly as blue as the photo indicates. I'm very disappointed in the color. I wanted the light blue to "pop" (like it does in the photo) and instead it is very faint, muted. I have not yet decided if I will return it. I like the rug overall so I may keep it, but it's not exactly what I expected. July 3, 2011
Very Sharp Looking Carpet Love the carpet..the care directions said not to use a beater bar vacuum but I have used my Kirby on it and it has been fine. June 29, 2011
Turin indoor / outdoor rug the Turen indoor / outdoor rugs were just what we were looking for. The color was not as shown in the catalog, more muted, however we were pleased with the quality. June 15, 2011
great i love the rug. the blue in the rug isn't as bright as it is in the picture. i still love it but it is a little different then pictured June 4, 2011
great soft feel Texture is great for indoor/outdoor, soft underfoot, love it! Red is a bit washed out, so don't expect deep red color. May 15, 2011
Perfect! Great rug for my kitchen. I purchased the rug in red and wasnt sure what shade of red to expect. It is not a bright red but more of a brick red. I liked it so much I have already ordered another one! April 2, 2011
Beautiful rugs Great rugs, very attractive. I have several colors, they all look good in every room. March 31, 2011
Love the durability and the versatile design This run has been great so far. The fabric is durable and can be used outside, but I've chosen to put it in the foyer by the front door since that's a heavy traffic area. It is unique, with the durable loops over most of the rug and then the short, wool-like fabric that makes up the latticework in the pattern. It's a fun design that also coordinates well with other patterns in rugs, upholstery or artwork nearby. I have not used the upright vacuum on it b/c I don't want to pull or loosen any of the loops (not sure it could damage the rug but I'm doing it as a precaution) so I've only used the vacuum's hose with an attachment for less suction. Based on the great design and the durability so far, I would definitely recommend this rug. March 30, 2011
So far, so good. I like the rug very much... colors and style as pictured and described. It looks great. I didn't give it 5 stars because I haven't had it long enough to know how it will wear. It feels soft like an indoor rug. I hope it fulfills my expectations as an outdoor rug because I'm using it in the kitchen. March 19, 2011
Rug looks nice, but colors are misleading I liked the design in the catalog but the color was darker than I had expected. That's the problem with ordering a color from a catalog. There's no guarantee it will be what you thought. Otherwise, the rug itself is fine. March 16, 2011
Looks great. I have 3 of them in my kitchen and breakfast room Will probably replace with the same when I need to. March 16, 2011
Great neutral rug Goes perfectly in my office. I am a stay at home mom so I needed something easy to clean when the kids are playing and snacking on the rug while I work. This rug is perfect. Colors are exacly as pictured. March 16, 2011
This rug is good looking and nice and soft, too. I have it in my den. This rug is very good looking and brightens up the room. I have it in my den and it looks great. Nice and soft, too. March 16, 2011
Cute Cute ~ Love my rug.... it is in my kitchen and it had held up great through lots of dropped food, 3 kids a dog and a lousey cook! March 16, 2011
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Product:RW039-Turin Indoor/Outdoor Rug
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